Senior Financial Remediation Specialist

1 week ago


Sydney, New South Wales, Australia Experis Full time
Job Description

We are seeking a Senior Financial Remediation Specialist to join our team in Sydney and Melbourne.

About the Role

This is an exciting opportunity for a skilled professional with experience in complex financial advice remediation to lead customer-facing remediation efforts. The successful candidate will be responsible for contacting customers, documenting complaint specifics, and following up on required actions.

Key Responsibilities
  • Contact customers to understand and document complaint specifics, including relevant details.
  • Follow up and follow through as required via email and telephone.
  • Request relevant information, including confidential documents, to inform assessment of complaints.
  • Document customer information and case assessment work papers and outcomes in the case management system.
  • Draft formal 'Assessment Outcome' documents to share with clients and customers.
Requirements

To be successful in this role, you will need:

  • RG-146 certification (all modules).
  • At least 2 years' experience in complex financial advice remediation.
  • Proficient verbal and written communication skills with a customer service orientation.
  • Ability to work independently with minimal supervision.
  • Proficient in Excel.
Benefits

This role offers a competitive salary package, including:

$60,000 - $80,000 per annum, depending on experience.

About Us

We are Experis, a leading recruitment agency committed to being a Diversity Confident Recruiter. We encourage applications from people from diverse backgrounds and are proud to support Aboriginal and Torres Strait Islander people in their job search.



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