Remediation Specialist

2 weeks ago

Sydney, New South Wales, Australia Tal Services Limited Full time

At TAL, we are seeking a highly skilled Remediation Analyst to support our analysis and end-to-end delivery of remediations impacting our customers and internal stakeholders. The ideal candidate will have a strong understanding of the life insurance industry and experience in risk management, operational risk, and compliance.

Key Responsibilities:

  • Conduct root cause analysis of identified risks in consultation with the business.
  • Work with stakeholders during remediation analysis to ensure development of a sound remediation approach and agreement on scope.
  • Support the formulation of strategies and implementation plans for key corrective actions and preventative controls, including obtaining relevant approvals.
  • Clearly document remediation details, decisions, and outcomes in the appropriate document format.
  • Ensure high quality of data and record keeping which will support ad hoc remediation reporting as required.
  • Conduct data-based analysis to determine remediation volumes and financial impact to customers/business.
  • Liaise with the business to understand as-is processes both to enable policy level review and provide recommendations of to-be processes where required.
  • Support the frontline business by developing FAQs, Facts Sheets, and other supporting training documentation.
  • Support Training and Development Teams with roll-out of new processes that have been recommended due to a remediation.
  • Liaise directly with customers via telephone contact or written communication as required to obtain information or provide updates.
  • Work with the Individual Life, Line 1 Risk team on incident management and adequate visibility of all items identified requiring remediation.
  • Ensure quality checks are completed where required such as customer communications.

Qualifications:

  • 3+ years' experience within the financial services/life insurance industry.
  • Familiarity with the Individual Life business unit and TAL-wide procedures, policies, and guidelines.
  • Strong understanding of the life insurance industry including detailed operational knowledge.
  • Computer literacy and a good knowledge of relevant software including MS Excel & PowerPoint.
  • Experience with a life insurance administration and workflow system.
  • Excellent written and verbal skills in order to articulate technical issues to key business stakeholders.
  • Strong data analytical skills.
  • Effective influencing and negotiation skills.
  • Strong relationship management and stakeholder skills.
  • Adept at problem solving.
  • Strong Customer Service skills.
  • Familiarity with the relevant regulatory and legal compliance requirements (e.g. APRA/Life Act) of a life insurance company.
  • Experience owning a process to be able to independently manage a work stream.
  • Experience working in projects including Business Analysis, Project Management or as an SME.
  • Experience working in a financial remediation or operational risk & compliance role.

About TAL:

TAL is a leading life insurance company in Australia, providing insurance solutions to millions of customers. We are committed to delivering exceptional customer experiences and building strong relationships with our stakeholders.

What We Offer:

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive remuneration package.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application through our website.

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