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Insurance Policy Coordinator

1 month ago

Sydney, New South Wales, Australia CHUBB Full time

At Chubb, we value diversity and foster an inclusive workplace where everyone feels welcome and supported.

We're committed to attracting the best candidates from diverse backgrounds and ensuring equitable access to our employment opportunities. We're open to discussing flexible work arrangements to accommodate individual needs and differences.

Chubb is a leading global insurance company with operations in 54 countries and territories. We provide commercial and personal property and casualty insurance, reinsurance, life insurance, and supplemental health insurance to a diverse range of clients. Our underwriting teams assess, assume, and manage risk with expertise and discipline, ensuring fair and prompt claims service.

Your Role

This role will assist the Financial Lines team in delivering high-quality client service. You'll have the opportunity to own policy files and support Underwriters throughout the entire process.

  • You'll correspond with brokers, coordinate placements, handle policy queries, and work with Underwriters to prepare quotes for new business and renewals.
  • You'll be responsible for issuing policy documentation directly to brokers within set service level agreements.
Your Responsibilities:

As an Insurance Policy Coordinator, you'll play a crucial role in processing complex business and providing exceptional customer service.

  • Ensure timely registrations and high-quality standards for bookings.
  • Act as the first point of contact for complex business processing.
  • Review new business submissions to identify cross-selling opportunities and determine quotes based on Chubb's appetite and underwriting review.
  • Prepare Underwriting files for Renewal and New Business, including data input, market research, raters, referral write-ups, and quote production.
  • Liaise with brokers on coverage and pricing inquiries.
  • Coordinate with internal departments for credit control, claims, and risk information.
  • Chase outstanding binding instructions or subjectivities from brokers.
  • Assist in placement coordination, including submission review, local coverage requirements, and risk premium calculations.
  • Quote and bind endorsements according to underwriting guidelines and manage nil premium amendments.
  • Reconcile aged finance items and ensure Underwriting files are complete and compliant.
  • Manage policy tracking and workflow tools to reflect policy status accurately.
  • Support business processing tool development by acting as a Subject Matter Expert and assisting in requirements gathering and User Acceptance Testing.
  • Perform other duties allocated by your Manager.
Skills & Experience:

To succeed in this role, you'll need:

  • 1+ years of experience in the Insurance Industry.
  • Excellent computer literacy.
  • Superior communication and interpersonal skills.
  • Strong problem-resolution and decision-making skills.
  • Proven ability to build and maintain good working relationships.
  • Experience working to tight deadlines/SLA's is desirable.
  • Pro-active involvement with department objectives and service levels.
  • A collegial and constructive approach to working with colleagues within a team environment.
  • Well-developed analytical and organisational skills.
Benefits:

We offer a dynamic and agile work environment where continuous development is encouraged. Enjoy flexible working through our 'My One Thing' initiative, education assistance, and discounts on health insurance, daily breakfast, and fresh fruit. Plus, participate in our discounted stock purchasing scheme.

We're looking for someone to join our team as an Insurance Policy Coordinator. If you're passionate about delivering exceptional client service and have the necessary skills and experience, we'd love to hear from you.

Employment Type: Permanent

Salary Range: $70,000-$80,000 + superannuation