Insurance Claims Professional for Accident and Health

3 days ago

Sydney, New South Wales, Australia Berkshire Hathaway Specialty Insurance Full time
About the Role

Berkshire Hathaway Specialty Insurance is seeking an experienced Claims Consultant to join our Sydney office in a highly collaborative team environment dedicated to providing best-in-class claims service.

Key Responsibilities
  • Manage high-value group personal accident claims and assist with managing A&H referrals from Third Party Administrators (TPA).
  • Assess policy coverage, claim reserving, and identify recovery opportunities.
  • Provide exceptional customer service with clear communication to insureds and brokers, achieving strong results for insureds.
  • Represent BHSI as the market face of A&H claims, working with customers, brokers, and vendors to drive timely and appropriate solutions.
  • Collaborate with underwriters and actuaries to report on claim developments and trends, supporting the delivery of BHSI's plans, goals, and objectives.
  • Contribute to process improvements with the Claims Operations and IT teams, ensuring effective claims handling.
  • Participate in process improvement activities based on stakeholder interactions.
  • Work with underwriting teams to develop new products and wordings.
  • As needed, travel for customer/broker meetings, site inspections, mediations, conferences, etc.
Requirements
  • At least 3 years of Accident & Health claim handling experience.
  • Ability to work independently and assimilate learning materials on various subjects.
  • Excellent customer service, interpersonal, and written communication skills.
  • Strong time management and organization skills, managing high-volume frequency claims.
What We Offer

Estimated annual salary: $120,000 - $180,000 AUD (dependent on experience)

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