Claims Team Lead
4 weeks ago
We are seeking a skilled Claims Team Lead to provide structured team leadership and support business objectives at Allianz Australia Services Pty Ltd. This role is based in our Perth office and is responsible for leading a team of individuals to ensure service levels, customer expectations, and regulatory obligations are met.
Key Responsibilities:
- Lead a team of Case Managers to achieve business objectives and meet customer expectations
- Develop strategies to improve team performance and customer satisfaction
- Ensure all tasks are completed within agreed timeframes and scope
Requirements:
- Experience in team leadership and management
- Understanding of relevant regulatory and/or legislative compliance requirements
- Ability to manage client expectations and triage matters accordingly
- Ability to recognize and manage conflicts to ensure effective resolution
About Allianz:
Allianz is a leading insurance and asset management company that cares for its employees and customers. We are committed to enabling a culture where inclusion is embedded, everyone belongs, and new ideas are embraced. We welcome and value talent from all backgrounds, experiences, and ways of working.
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