Claims Team Lead

4 weeks ago


Perth, Western Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

We are seeking a skilled Claims Team Lead to join our Perth office and provide structured team leadership, ensuring service levels, customer expectations, and regulatory obligations are met.

Key Responsibilities:

  • Lead a team of individuals, including those at the top level of the Case Manager Framework
  • Collaborate with the team to develop strategies to achieve appropriate outcomes
  • Ensure customer expectations and business objectives are met by maximising team performance
  • Ensure all tasks are completed within agreed timeframes and scope

Requirements:

  • Experience empowering people to realise their highest potential
  • Understanding of relevant regulatory and/or legislative compliance requirements
  • Ability to manage client expectations and triage matters accordingly
  • Ability to recognise, avert, manage, and escalate conflicts
  • Demonstrated evidence of technical proficiency with systems, software, databases, reporting, and communication tools

About Allianz:

Allianz is a trusted insurance and asset management company committed to enabling a culture where inclusion is embedded, everyone belongs, and new ideas are embraced. We welcome and value talent from all backgrounds, experiences, and ways of working.


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