Incident Resolution Specialist
1 month ago
Green Light Worldwide is seeking a skilled Incident Manager to join our client partner's team on a 6-month contract. As a key member of the team, you will be responsible for managing critical issues and ensuring high levels of customer satisfaction.
Key Responsibilities:- Build and maintain strong relationships with customers to understand their expectations and deliver exceptional service.
- Take ownership of critical issues and manage them proactively to prevent escalations and minimize downtime.
- Collaborate with internal teams to resolve high-risk escalations and ensure timely resolution.
- Utilize critical thinking skills to identify root causes of problems and drive preventive measures to improve operational health.
- Monitor and report on reactive cases to ensure ongoing operational health and identify areas for improvement.
- Previous experience in supporting enterprise technologies and a strong understanding of ITIL principles.
- Bachelor's degree or equivalent experience in a related field.
- Excellent written and verbal communication skills, with the ability to multitask and prioritize tasks effectively.
- Proficiency in Microsoft Office Suite and ITIL Foundation certification or equivalent.
- A positive attitude, attention to detail, and a commitment to delivering exceptional results.
Green Light Worldwide is a growing consulting organization known for its work in Telecommunications and System Integration Services. We are committed to delivering high-quality solutions and exceptional customer service. If you are a motivated and experienced Incident Manager looking for a new challenge, we encourage you to apply for this exciting opportunity.
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Software Incident Resolution Specialist
5 days ago
Melbourne, Victoria, Australia imc AG Full timeSoftware Incident SpecialistAt imc AG, we're seeking a skilled Software Incident Specialist to join our team. As a key member, you'll provide expert technical support to our customers across the APAC region using our cloud-based Learning Management System (LMS).ResponsibilitiesLead customer support for timely and professional issue resolutionConduct root...
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Software Incident Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia imc AG Full timeAbout the RoleWe are seeking an enthusiastic individual to join our team as a Software Incident Specialist. As a key member of our APAC region, you will be responsible for providing timely and professional resolution of issues and incidents for our customers.Key ResponsibilitiesAct as the lead to our customers in the timely and professional resolution of...
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Software Incident Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia imc AG Full timeAbout the RoleWe are seeking an enthusiastic individual to join our team as a Software Incident Specialist. As a key member of our APAC region, you will be responsible for providing timely and professional resolution of issues and incidents for our customers operating our cloud-based Learning Management System (LMS) – the imc Learning Suite.Key...
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Software Incident Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia imc AG Full timeAbout the RoleWe are seeking an experienced Incident Management Specialist to join our team at imc AG. As a key member of our support team, you will be responsible for providing timely and professional resolution of issues and incidents for our customers in the APAC region.Key ResponsibilitiesAct as the lead to our customers in the timely and professional...
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Incident Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia Green Light Full timeIncident Manager OpportunityGreen Light Worldwide is seeking a skilled Incident Manager to join our client partner's team on a 6-month contract. This role is based in Melbourne and offers a unique opportunity to work with a large services provider.Key Responsibilities:Develop and maintain strong relationships with customers to ensure high levels of...
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IT Incident Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia Defence Health Full timeAbout the RoleWe are seeking an IT Incident Manager at Defence Health. As a key member of our team, you will be responsible for implementing effective incident management processes, including major incidents. Your proactive approach to monitoring and alerting for key business functions will ensure seamless service delivery.About YouYou will be a motivated...
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Incident Resolution Specialist
1 month ago
Melbourne, Victoria, Australia Green Light Full timeIncident Manager OpportunityGreen Light Worldwide is seeking a skilled Incident Manager to join our client partner's team on a 6-month contract. This role is based in Melbourne and offers a unique opportunity to work with a large services provider.Key Responsibilities:Develop and maintain strong relationships with customers to ensure high levels of...
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Service Management Specialist
3 weeks ago
Melbourne, Victoria, Australia Centorrino Technologies Full timeAt Centorrino Technologies, we're seeking a skilled Service Management Specialist to join our team. As a key member of our service delivery team, you will be responsible for identifying, categorizing, escalating, and managing major incidents, providing effective oversight and governance.Key responsibilities include:Coordinating technical teams and vendors to...
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Software Incident Specialist
3 weeks ago
Melbourne, Victoria, Australia imc AG Full timeSoftware Incident SpecialistJoin imc AG, a leading learning technology and content provider, in a challenging role that requires technical expertise and excellent communication skills. As a Software Incident Specialist, you will be responsible for resolving technical issues and incidents for customers across the APAC region.Key Responsibilities:Act as the...
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Software Incident Specialist
4 weeks ago
Melbourne, Victoria, Australia imc AG Full timeSoftware Incident SpecialistJoin imc AG, a leading learning technology and content provider, in a challenging role that requires technical expertise and excellent communication skills. As a Software Incident Specialist, you will be responsible for resolving technical issues and incidents for our customers in the APAC region.Key Responsibilities:Act as the...
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Software Incident Specialist
3 weeks ago
Melbourne, Victoria, Australia imc AG Full timeAbout the RoleWe are seeking an enthusiastic individual to join our team as a Software Incident Specialist. As a key member of our support team, you will be responsible for providing timely and professional resolution of issues and incidents for our customers in the APAC region.Key ResponsibilitiesAct as the lead to our customers in the timely and...
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Software Incident Specialist
2 weeks ago
Melbourne, Victoria, Australia imc AG Full timeJob Title: Software Incident SpecialistAbout the Role: We are seeking an enthusiastic and highly skilled Software Incident Specialist to join our team at imc AG. As a key player in our APAC region, you will be responsible for providing timely and professional resolution of issues and incidents related to our cloud-based Learning Management System (LMS).About...
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Incident and Problem Management Specialist
3 weeks ago
Melbourne, Victoria, Australia Emmbr Full timeAbout the Role:We are seeking an experienced Incident and Problem Manager to join our team at Emmbr. As an Incident and Problem Manager, you will be responsible for leading and implementing IT Service Management processes, including incident, major incident, and problem management processes.Key Responsibilities:Oversee incident response efforts and ensure...
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Incident and Problem Management Specialist
3 weeks ago
Melbourne, Victoria, Australia Emmbr Full timeAbout the Role:We are seeking an experienced Incident and Problem Manager to join our team at Emmbr. As an Incident and Problem Manager, you will be responsible for leading and implementing IT Service Management processes, including incident, major incident, and problem management processes.Key Responsibilities:Oversee incident response efforts and ensure...
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Incident Management Specialist
4 weeks ago
Melbourne, Victoria, Australia Humanised Group Full timeAbout the BusinessHumanised Group is a technology company that operates nationally, offering a unique and business-critical service. They have a strong track record of growth and prioritize their staff as individuals over numbers.About the PositionThis role is suited for an experienced Incident Manager who can bring their expertise in managing IT landscape...
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Incident Management Specialist
3 weeks ago
Melbourne, Victoria, Australia Humanised Group Full timeAbout the business:A Technology business that operates nationally, offering a unique and business-critical service. They prioritize staff as individuals over numbers and are based near the CBD. This NFP organization is seeking an Incident Manager.About the position:This role is suited for an experienced Incident Manager with a strong track record of incident...
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IT Incident Manager
4 weeks ago
Melbourne, Victoria, Australia Defence Health Full timeAbout the RoleWe are seeking an IT Incident Manager to join our team at Defence Health. As an IT Incident Manager, you will be responsible for implementing effective incident management processes, including major incidents. You will also be responsible for proactively monitoring and alerting for key business functions, managing incident resolution with...
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Dispute Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeDispute Resolution SpecialistAbout the RoleAs a Dispute Resolution Specialist in the ANZ Customer Resolution, Remediation and Assurance Portfolio, you'll work in a small team providing specialist advice to internal and external dispute resolution caseworkers in relation to complex complaints with a key focus on scams.The role supports caseworkers in...
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Dispute Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeAbout the RoleWe are seeking a highly skilled Dispute Resolution Manager to join our team in the ANZ Customer Resolution, Remediation and Assurance Portfolio. As a key member of our team, you will provide specialist advice to internal and external dispute resolution caseworkers in relation to complex complaints, with a focus on scams.As a Dispute Resolution...
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Dispute Resolution Specialist
1 month ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeAbout the RoleWe are seeking a highly skilled Dispute Resolution Manager to join our team in Australia Retail. As a key member of our Complaints Resolution Division, you will be responsible for providing specialist advice to internal and external dispute resolution caseworkers in relation to complex complaints with a focus on scams.As a Dispute Resolution...