Digital Solutions Expert
2 days ago
About Us
We're recruiting for a Customer Support Specialist role. Our client is a leading innovator in digital solutions for property transactions, improving efficiency and security across the board.
Job Summary:
This position requires delivering Level 1 support through live chat, email, and phone. Key responsibilities include troubleshooting technical issues, resolving customer inquiries, and escalating complex cases when necessary.
The ideal candidate will possess strong problem-solving and decision-making skills to handle customer inquiries effectively. Excellent communication and relationship-building abilities are also required.
Key Responsibilities:
- Responding to customer inquiries and providing expert troubleshooting support via live chat, email, and phone
- Resolving customer issues efficiently, ensuring a seamless customer experience while escalating complex issues when necessary
- Providing training to users on our digital platform, helping them maximise its functionality
- Managing complaints with professionalism and empathy, ensuring customer satisfaction
- Collaborating with internal teams and business partners to enhance service delivery and improve customer outcomes
Benefits:
We offer an inclusive, flexible, and rewarding work environment with a strong focus on employee wellbeing and growth. Benefits include flexibility, career growth opportunities, family benefits, wellbeing perks, rewards and recognition, and making a meaningful impact.
Why Choose This Role?
This role offers a unique opportunity to make a difference in the lives of customers while working in a dynamic and innovative organisation.
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