Process Designer Lead

2 weeks ago


Melbourne, Victoria, Australia Halcyon Knights Full time

Halcyon Knights is seeking a Process Designer Lead to join their Contact Centre Platform Consolidation program. The role involves detailed mapping of future state process, workflow, and call distribution of existing platforms, ensuring seamless integration of the new platform.

The benefits of this role include:

6-month daily rate contract with strong possibility for extension

Very flexible working arrangements - hybrid model, Melbourne CBD offices

Excellent exposure to large-scale telco transformation

Great company culture

Opportunities for progression into different projects

The requirements for this position are:

Previous experience as a Process Designer (not just Process Analyst) for a contact centre migration

Process & workflow design and optimization, journey orchestration

Excellent experience in Future-state Roadmap Design

Strong attention to details with excellent documentation skills

Expertise in tools including JIRA and Confluence

Ability to work closely with Business Analysts & Stakeholder management expertise - be able to communicate effectively with technical & non-technical stakeholders

Previous experience troubleshooting & testing

Previous experience in Telco is highly regarded


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