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Process Designer
2 months ago
Job Title: Process Designer
Job Summary: Halcyon Knights is seeking a skilled Process Designer to join their team. As a Process Designer, you will be responsible for designing and optimizing business processes to improve efficiency and effectiveness.
Key Responsibilities:
- Design and map future-state business processes, workflows, and call distributions
- Ensure seamless integration of new platforms with existing systems
- Collaborate with cross-functional teams to identify process improvements
- Develop and implement process optimization strategies
- Provide expert-level documentation and communication skills
Requirements:
- Previous experience as a Process Designer or similar role in a contact centre migration
- Strong attention to detail and excellent documentation skills
- Expertise in tools including JIRA and Confluence
- Ability to work closely with Business Analysts and communicate effectively with technical and non-technical stakeholders
- Previous experience in troubleshooting and testing
- Previous experience in the Telco industry is highly regarded
What We Offer:
- 6-month daily rate contract with strong possibility for extension
- Very flexible working arrangements - hybrid model
- Excellent exposure to large-scale business transformation
- Great company culture
- Opportunities for progression into different projects
