Process Designer

2 months ago


Melbourne, Victoria, Australia Halcyon Knights Full time

Job Title: Process Designer

Job Summary: Halcyon Knights is seeking a skilled Process Designer to join their team. As a Process Designer, you will be responsible for designing and optimizing business processes to improve efficiency and effectiveness.

Key Responsibilities:

  • Design and map future-state processes, workflows, and call distributions for the Contact Centre Platform Consolidation program.
  • Ensure seamless integration of the new platform with existing systems.
  • Collaborate with Business Analysts and stakeholders to communicate effectively and ensure successful project outcomes.
  • Develop and maintain detailed documentation of processes and workflows.
  • Troubleshoot and test processes to ensure optimal performance.

Requirements:

  • Previous experience as a Process Designer (not just Process Analyst) for a contact centre migration.
  • Strong attention to detail with excellent documentation skills.
  • Expertise in tools including JIRA and Confluence.
  • Ability to work closely with Business Analysts and stakeholders.
  • Previous experience troubleshooting and testing.
  • Previous experience in Telco is highly regarded.

What We Offer:

  • 6-month daily rate contract with strong possibility for extension.
  • Very flexible working arrangements - hybrid model.
  • Excellent exposure to large-scale telco transformation.
  • Great company culture.
  • Opportunities for progression into different projects.

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