Process Designer
2 months ago
Job Title: Process Designer
Job Summary: Halcyon Knights is seeking a skilled Process Designer to join their team. As a Process Designer, you will be responsible for designing and optimizing business processes to improve efficiency and effectiveness.
Key Responsibilities:
- Design and map future-state processes, workflows, and call distributions for the Contact Centre Platform Consolidation program.
- Ensure seamless integration of the new platform with existing systems.
- Collaborate with Business Analysts and stakeholders to communicate effectively and ensure successful project outcomes.
- Develop and maintain detailed documentation of processes and workflows.
- Troubleshoot and test processes to ensure optimal performance.
Requirements:
- Previous experience as a Process Designer (not just Process Analyst) for a contact centre migration.
- Strong attention to detail with excellent documentation skills.
- Expertise in tools including JIRA and Confluence.
- Ability to work closely with Business Analysts and stakeholders.
- Previous experience troubleshooting and testing.
- Previous experience in Telco is highly regarded.
What We Offer:
- 6-month daily rate contract with strong possibility for extension.
- Very flexible working arrangements - hybrid model.
- Excellent exposure to large-scale telco transformation.
- Great company culture.
- Opportunities for progression into different projects.
-
Process Designer
2 months ago
Melbourne, Victoria, Australia Halcyon Knights Full timeJob Title: Process DesignerJob Summary: Halcyon Knights is seeking a skilled Process Designer to join their team. As a Process Designer, you will be responsible for designing and optimizing business processes to improve efficiency and effectiveness.Key Responsibilities:Design and map future-state business processes, workflows, and call distributionsEnsure...
-
Process Designer
3 weeks ago
Melbourne, Victoria, Australia Halcyon Knights Full timeProcess Design Lead OpportunityHalcyon Knights is seeking a skilled Process Design Lead to join their Contact Centre Platform Consolidation program. As a key member of the team, you will be responsible for detailed mapping of future state process, workflow, and call distribution of the existing platforms, ensuring seamless integration of the new platform.Key...
-
Process Design Specialist
22 hours ago
Melbourne, Victoria, Australia Integrated Project Services Full timeAbout the Role Integrated Project Services is seeking a skilled Process Design Specialist to join our team. As a key member of our process engineering team, you will be responsible for designing and developing pharmaceutical processes that meet our high standards of quality and efficiency. Key Responsibilities Develop process design documents and...
-
Process Designer Lead
2 months ago
Melbourne, Victoria, Australia Halcyon Knights Full timeProcess Designer Lead OpportunityHalcyon Knights is seeking a skilled Process Designer Lead to join their Contact Centre Platform Consolidation program. As a key member of the team, you will be responsible for detailed mapping of future state process, workflow, and call distribution of the existing platforms, ensuring seamless integration of the new...
-
Process Designer Lead
1 month ago
Melbourne, Victoria, Australia Halcyon Knights Full timeProcess Design Lead OpportunityHalcyon Knights is seeking a skilled Process Design Lead to join their Contact Centre Platform Consolidation program. As a key member of the team, you will be responsible for detailed mapping of future state process, workflow, and call distribution of the existing platforms, ensuring seamless integration of the new platform.Key...
-
Process Designer Lead
4 weeks ago
Melbourne, Victoria, Australia Halcyon Knights Full timeProcess Design Lead OpportunityHalcyon Knights is seeking a skilled Process Design Lead to join their Contact Centre Platform Consolidation program. As a key member of the team, you will be responsible for detailed mapping of future state process, workflow, and call distribution of the existing platforms, ensuring seamless integration of the new platform.Key...
-
Process Designer Lead
2 weeks ago
Melbourne, Victoria, Australia Halcyon Knights Full timeHalcyon Knights is seeking a Process Designer Lead to join their Contact Centre Platform Consolidation program. The role involves detailed mapping of future state process, workflow, and call distribution of existing platforms, ensuring seamless integration of the new platform.The benefits of this role include: 6-month daily rate contract with strong...
-
Senior Process Engineer
2 weeks ago
Melbourne, Victoria, Australia Integrated Project Services Full timeJob Title: Senior Process Engineer - Manufacturing Process DesignAbout the Role:We are seeking a highly skilled Senior Process Engineer to join our team at Integrated Project Services. As a Senior Process Engineer, you will be responsible for designing and implementing manufacturing processes and supporting utilities for our clients in the pharmaceutical...
-
Senior Process Engineer
1 week ago
Melbourne, Victoria, Australia Integrated Project Services Full timeJob SummaryIntegrated Project Services is seeking a talented Senior Process Engineer to lead the design and implementation of manufacturing processes and supporting utilities for our pharmaceutical clients. As a key member of our team, you will be responsible for assuming design leadership for projects from concept design to procurement, and providing...
-
Contact Centre Process Designer
3 weeks ago
Melbourne, Victoria, Australia Axiom Technologies Full timeAxiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Our company is dedicated to delivering exceptional service to our clients.We are seeking a skilled Contact Centre Process Designer to join our team. As a Contact Centre Process Designer, you will be responsible for coordinating and optimizing contact centre...
-
Contact Centre Process Designer
4 weeks ago
Melbourne, Victoria, Australia Axiom Technologies Full timeAxiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Our company is dedicated to delivering exceptional service to our clients.We are seeking a skilled Contact Centre Process Designer to join our team. As a Contact Centre Process Designer, you will play a crucial role in coordinating and optimizing our contact...
-
Contact Centre Process Designer
4 weeks ago
Melbourne, Victoria, Australia Axiom Technologies Full timeAxiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Our company is dedicated to delivering exceptional service to our clients.We are seeking a skilled Contact Centre Process Designer to join our team. As a key member of our organization, you will be responsible for designing and optimizing contact centre processes...
-
Contact Centre Process Designer
3 weeks ago
Melbourne, Victoria, Australia Axiom Technologies Full timeAxiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Our mission is to deliver exceptional service to our clients, and we're looking for a skilled professional to help us achieve this goal.We're seeking a Contact Centre Process Designer to join our team. As a key member of our operations team, you will be...
-
Contact Centre Process Designer
3 weeks ago
Melbourne, Victoria, Australia Axiom Technologies Full timeAxiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Our company is dedicated to delivering exceptional service to our clients, and we're looking for a skilled professional to join our team.We're seeking a Contact Centre Process Designer to coordinate and optimize our contact centre operations. This role will...
-
Contact Centre Process Designer
4 weeks ago
Melbourne, Victoria, Australia Axiom Technologies Full timeAbout the RoleAxiom Technologies is a global IT services partner supporting medium to large-scale enterprises. We are seeking a skilled professional to join our team as a Contact Centre Process Designer.Key ResponsibilitiesIdentify business processes impacted and define the work required to be part of scoping and requirements gathering.Identify process...
-
Contact Centre Process Designer
2 weeks ago
Melbourne, Victoria, Australia Axiom Technologies Full timeAxiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Our company is dedicated to delivering exceptional service to our clients.We are seeking a skilled Contact Centre Process Designer to join our team. This role will involve coordinating a range of activities, from simple tasks to complex plans, to ensure optimal...
-
Senior Process Engineer
2 weeks ago
Melbourne, Victoria, Australia Integrated Project Services Full timeIntegrated Project Services is seeking a talented Senior Process Engineer to lead design efforts for technically complex facilities in the pharmaceutical industry. This full-time, hybrid role involves designing and implementing manufacturing processes and supporting utilities, as well as mentoring team members and learning from others.In this position, you...
-
Senior Process Engineer
2 weeks ago
Melbourne, Victoria, Australia Integrated Project Services Full timeAs a Senior Process Engineer at Integrated Project Services, you will lead the design and implementation of manufacturing processes and supporting utilities for our clients in the life science industry. With a strong background in chemical engineering and experience in the pharmaceutical and biotechnology sectors, you will assume design leadership for...
-
Genius Process Designer
22 hours ago
Melbourne, Victoria, Australia Axiom Technologies Full timeAxiom Technologies: We are seeking a skilled Process Designer to join our team. In this role, you will be responsible for designing and optimising contact centre processes to improve efficiency and customer satisfaction. Main Responsibilities: Design and implement process improvements to reduce handling time and enhance customer experience. Collaborate with...
-
Contact Centre Process Designer
2 weeks ago
Melbourne, Victoria, Australia Axiom Technologies Full timeAxiom Technologies is a global IT services partner supporting medium to large-scale enterprises. We are looking for a skilled professional to coordinate processes, from simple activities to complex plans, providing onsite/on-call assistance to end-users within the organisation's desktop computing environment.Key Responsibilities:Identify business processes...