Customer Experience Director

3 weeks ago

Melbourne, Victoria, Australia Data#3 Ltd Full time

**Unlock Your Potential in a Dynamic Customer-Focused Role**

Data#3 Ltd is an ASX200 listed company with gross sales of $2.8 billion in the 2024 financial year, headquartered in Brisbane with more than 1,400 employees across 12 locations in Australia and Fiji.

In this exciting opportunity, you will be responsible for managing a portfolio of high-value customers, driving customer satisfaction, and building trusted relationships with C-level executives.

Key Responsibilities:

  • Strategic Relationship Management: Establish and maintain long-term relationships with key clients to drive business growth and loyalty.
  • Client Satisfaction and Retention: Monitor and improve client satisfaction through proactive issue resolution and effective communication.
  • Service Delivery and Improvement: Collaborate with internal stakeholders to ensure seamless service delivery and implement process improvements.
  • Financial Management: Analyze customer profitability and identify opportunities to increase revenue.
  • Communication and Influencing: Develop and deliver presentations, workshops, and training sessions to engage with clients and internal teams.
  • Collaboration and Teamwork: Work closely with marketing, sales, and support teams to align strategies and achieve shared goals.

About You:

  • A minimum of 5 years' experience in customer-facing roles, preferably in account management or strategic consulting.
  • Strong contract management, people management, and influencing skills.
  • Familiarity with enterprise government and commercial customers, including C-level executives.
  • Excellent verbal, written, and presentation communication skills.
  • ITIL Foundation v2/v3 certification and/or Service Design experience are highly regarded.

What We Offer:

  • A competitive salary package, estimated to be around $120,000-$180,000 per annum, depending on experience.
  • Ongoing professional development and training opportunities.
  • A dynamic and supportive team environment.
  • The chance to make a real impact and grow your career in a forward-thinking organization.

At Data#3, we value diversity, equity, and inclusion as foundations to our thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

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