Technical Support Consultant
3 days ago
Konica Minolta Business Solutions Australia is a forward-thinking organization that empowers innovation and growth through cutting-edge solutions. With a strong commitment to diversity and inclusion, we strive to create a workplace that values collaboration and continuous learning.
As a Technical Support Consultant, you will play a vital role in providing top-notch support to our key clients, ensuring their technical needs are met with expertise and precision. You will be responsible for troubleshooting complex issues, collaborating with internal stakeholders, and maintaining accurate documentation of client environments.
The ideal candidate will possess relevant tertiary IT qualifications or equivalent industry experience, as well as ITIL certification. Australian citizenship and the ability to undergo a Police Check are also essential requirements. A strong sense of ownership, accountability, and urgency will drive your success in this role.
In addition to a competitive salary of $70,000 - $90,000 per annum, you can expect a comprehensive benefits package, including flexible work arrangements, paid parental leave, and opportunities for professional growth and development.
We are committed to fostering an inclusive and fair work environment, where everyone has the opportunity to thrive. Join us on our mission to deliver exceptional customer satisfaction and drive business success.
Key Responsibilities:
- Maintaining accurate and up-to-date technical and procedural documentation
- Troubleshooting complex technical issues and escalating when necessary
- Collaborating with internal stakeholders to ensure timely resolution
- Developing and maintaining issue resolution logs to track common errors
- Ensuring compliance with licensing, regulations, and process requirements
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