Senior Technical Solutions Consultant

6 days ago

Canberra, ACT, Australia Splunk Inc Full time

About the Role

Splunk Inc is seeking a highly skilled Technical Solutions Consultant to join our team. As a Technical Solutions Consultant, you will be responsible for providing strategic technical guidance to our customers, helping them achieve their strategic objectives and improve their investment in Splunk.

Key Responsibilities

  • Deliver high-quality guidance and mentorship on Enterprise level architecture, configuration, optimization and data governance work in sophisticated Splunk Enterprise & Splunk Cloud environments
  • Strategic execution of adoption activities, including regular meeting cadence, documentation, and representation of improving valuable outcomes from your work with customers
  • Design and prioritize solutions to address issues related to scalability, performance, integration, technical debt, usability, underused functionality, capacity utilization, workload optimization, data hygiene, etc.
  • Build assessments beyond health monitoring focused on guided outcome advisory, such as cost reduction, risk mitigation, increasing customer team efficiencies, and improving performance
  • Assist customers with capacity and upgrade planning, key events and major project readiness
  • Serve as a dedicated point of contact for customer needs, including adoption, enablement, optimization, customer success and technical escalations
  • Monitor, lead, and report interactions with our technical support teams, resolution management of high-priority support cases, and a strong focus on future incident prevention
  • Continual engagement and information sharing with Customer Success Manager, Regional Sales Manager, Sales Engineer, Customer Success Engineer, Professional Services and other engaged collaborators

About You

  • 5+ years' experience administering and using Splunk
  • 3+ years Splunk implementation and build experience
  • 2+ years' Splunk Cloud experience
  • Cloud Fundamentals Consultant Accreditation (preferred)
  • Proven experience with Cloud Migration projects
  • 3+ years of Splunk architecture experience
  • Ability to deploy, manage, and troubleshoot sophisticated Splunk Enterprise environments
  • Thorough understanding of Splunk Deployment Methodology & Implementation
  • Expert-level knowledge of multi-tier Splunk architectures, clustering, and scalability topics
  • Strong SPL skills and experience are a must
  • Familiarity with all Splunk-related products (preferred)

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

About Splunk Inc

Splunk Inc is a leading provider of cloud-based software solutions for data management and analytics. Our platform helps organizations gain insights from their data and make informed decisions.

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