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IT Operations Manager

2 months ago

Sydney, New South Wales, Australia Future You Full time
About the Role

We are seeking an experienced IT Operations Lead to join our team at Future You. As a key member of our technology services team, you will be responsible for overseeing core technology services for our ANZ business, including end-user support, networking, infrastructure, and digital platforms.

Key Responsibilities
  • Lead digital workplace initiatives, including user device standards, lifecycle management, Microsoft 365, mobility, and video conferencing.
  • Drive strategic initiatives for end-user support, leveraging global/regional services, and self-service/automation solutions.
  • Oversee IT application support to ensure timely issue resolution.
  • Facilitate effective communication among technical teams, vendors, and internal clients.
  • Partner with business units to identify impactful IT solutions and process improvements.
  • Collaborate with cross-functional teams to provide strategic direction and advocate for technology solutions.
  • Manage projects, including planning, tracking progress, and communicating updates.
Requirements
  • Education: Bachelor's Degree in Computer Science, Software Engineering, or a related technical field.
  • Experience: Minimum of 6 years, with at least 3 years in end-user support and 3 years in networking and IT infrastructure.
  • Technical Expertise: Strong background in core technology services, including networking, video conferencing, and digital solutions.
  • Microsoft 365 Proficiency: Experience with Microsoft 365 Suite, including user adoption, training, and process automation.
  • Vendor Management: Expertise in managing budgets, vendor relationships, and contracts.
  • Communication: Skilled in conveying complex technical concepts to diverse stakeholders.
  • Technical Acumen: Deep understanding of technology applications and limitations.
  • Regulatory Experience: Experience in regulated environments with strong documentation skills.
What We Offer
  • Competitive Package: Base Salary + Super + Bonus + Health Insurance
  • Hybrid Working: Flexible work arrangements
  • Onsite Parking: Convenient parking facilities

At Future You, we are committed to creating a supportive, diverse, and collaborative culture where your contributions drive impactful change and a sustainable future. If you are a motivated and experienced IT professional looking for a new challenge, please apply or contact Corin for a confidential discussion.