Front Office Team Lead

3 weeks ago


Brisbane, Queensland, Australia Oaks Hotels Full time

Job Title: Front Office Manager

Job Summary: We are seeking a highly skilled and experienced Front Office Manager to lead our Front Office team at Oaks Brisbane Festival Suites. As a Front Office Manager, you will be responsible for providing exceptional customer experiences, leading a team, and maintaining operational standards.

Key Responsibilities:

  • Provide a warm and welcoming experience for guests, demonstrating a commitment to service excellence and maintaining operational standards.
  • Meet guests and customers, ensuring they are settled in their rooms and providing accurate information.
  • Maintain professional communication, assisting guests with bookings and resolving issues in a timely manner.
  • Guide and support the team in delivering exceptional guest experiences.
  • Ensure daily tasks are completed accurately and efficiently.
  • Respond to guest complaints in a professional and timely manner.
  • Maintain accurate guest accounts and assist with daily reporting.
  • Effectively manage team rosters to meet budgets.
  • Support the Hotel Manager with recruitment.

Requirements:

  • Minimum 2+ years of experience as a supervisor in a hotel environment.
  • Exceptional people management skills, with the ability to lead and motivate a diverse team.
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills and a positive attitude.
  • Understanding of trust accounting.
  • Passion for delivering exceptional customer service.

Benefits:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Access to Minor Hotels ANZ paid parental leave benefits.
  • 20% team member friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Additional paid leave, including birthday and study leave.
  • Educational financial support for development relevant to the company's business requirements.
  • NIB Insurance discounts.
  • Discounts and cashback from over 400 popular retailers in Australia and New Zealand.
  • Entertainment and experience discounts.
  • Discounts on furniture.
  • 50% off The Coffee Club VIP membership and discounts on Minor Hotels F&B outlets.
  • Wellbeing programs with Uprise (EAP).
  • Wellness programs at Elysia Wellness retreat.

Why Join Us:

We invest in our people's skills to allow them to grow and progress through their careers. Our people drive the success of our business, and we thrive on delivering exceptional guest experiences.



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