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Sales Representative
2 months ago
We are seeking a proactive and customer-oriented Outbound Customer Support Adviser to join our Ballarat Parts team at Brandt Tractor.
Key Responsibilities- Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
- Meet and exceed sales targets and key performance indicators (KPI's) related to parts and service sales.
- Assist customers in identifying their parts and service needs accurately.
- Provide detailed information on Brandt parts, pricing, and service options.
- Collaborate with service team to schedule appointments and allocate resources efficiently.
- Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs.
- Maintain accurate records of customer interactions, orders, and service history in our CRM system.
- Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
- Stay updated on the latest Brandt product releases, service offerings, and industry trends.
- 5+ years previous sales experience in heavy equipment industry (in similar role is preferred)
- Previous experience in outbound customer service, Telemarketing, or sales roles.
- Strong knowledge of agriculture equipment parts and service.
- Excellent communication and interpersonal skills.
- Ability to build rapport and maintain positive relationships with customers.
- Results-driven with focus on achieving sales targets.
- Proficiency in computer systems and software used in customer relationships management (CRM)
- Ability to work independently and as part of a team.
- Strong organisational and time management skills.
- Ability to plan, develop, and communicate territory coverage to maximize sales potential.
- High school diploma or equivalent.
- Heavy equipment industry technical training or Certification is a plus.
- Ability to travel within the territory and work flexible hours.
- A valid driver's license and clean driver's abstract are required.
