Senior Technical Consultant

1 month ago

Sydney, New South Wales, Australia Servicenow Full time
Job Description

At ServiceNow, we're transforming the way organizations work by delivering innovative AI-enhanced technology to our customers. As a Senior Technical Consultant, you'll play a critical role in helping our clients unlock business value and accelerate their digital transformation journey on the Now Platform.

Key Responsibilities
  • Deliver technical accelerators to complex, large enterprise customers remotely
  • Prepare client-facing and internal deliverables related to technology
  • Identify and drive process improvement opportunities, guide best practices development, and mentor junior team members
  • Guide the development of new offerings for our technical accelerator portfolio
  • Engage with customers' requests in Impact, including scoping of level of effort, fulfilling business requirements, and resolving customer escalations
Requirements
  • Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments
  • Knowledge of technical components such as LDAP, SAML/SSO, and integrations that make use of these technologies
  • Ideal experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment
  • Experience working with Agile methodologies
  • Excellent communication and presentation skills
  • Excellent interpersonal skills, customer-centric attitude, and experience working with cross-functional teams and multi-level stakeholders
  • Prepared to study for, obtain, and maintain ServiceNow certification
About Us

ServiceNow is an equal opportunity employer. We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact talent.acquisition@servicenow.com for assistance.

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