Senior Consultant, ServiceNow Expert

2 weeks ago

Sydney, New South Wales, Australia Fujitsu Full time

About the Role

We are seeking a highly skilled Senior Consultant to join our ServiceNow team in the APAC region. As a key member of our team, you will be responsible for delivering high-quality ServiceNow projects and services that meet or exceed customer expectations.

Responsibilities and Accountabilities

  • Deliver technical solutions on the ServiceNow platform, including development, testing, and implementation, as a subject matter expert.
  • Ensure the quality and timeliness of technical deliverables to meet or exceed customer expectations.
  • Collaborate with clients to deliver high-quality design specifications and documentation, leveraging out-of-the-box functionality and ServiceNow best practices.
  • Build strong, trust-based relationships with client stakeholders, influencing process improvements and automation.
  • Mentor and coach junior team members, contributing to the development of technical and consulting capabilities.
  • Identify and communicate new opportunities within client engagements to Customer Success Managers (CSMs) and account managers.

Requirements and Experience

Must-Have Experience:

  • Proven experience in high-quality ServiceNow project delivery, with a track record of customer satisfaction.
  • Experience creating build documentation, solution designs, and detailed design specifications.
  • Proficiency in development tools like HTML, XML, JavaScript/AJAX, and integration methods (e.g., SOAP, MID, email).
  • Strong ability to lead workshops as part of a project team.
  • Experience with multiple ServiceNow product lines and insight into future platform roadmaps.
  • Exceptional written and verbal communication skills.

Must-Have Qualifications:

  • IT degree or relevant tertiary education in Computer Science.
  • ITOM experience, specifically in areas such as Service Mapping, Discovery, CMDB, and CSDM.
  • ServiceNow CSA (Certified System Administrator).
  • CIS ITSM and at least one other ServiceNow product certification.
  • ServiceNow sales & presales accreditation across 2+ product lines.
  • ServiceNow Suite Certified (ITSM, HR, or CSM).

Why Fujitsu?

We are committed to creating an inclusive environment where everyone can bring their full selves to work. We put people first and maintain an excellent reputation regionally and globally. Our customers trust us, and we offer tailored career development opportunities across our global organization, supporting your professional and personal growth.

Commitment to Diversity, Equity, and Inclusion

Fujitsu welcomes applicants from diverse backgrounds and encourages women, gender-diverse individuals, Aboriginal and Torres Strait Islander people, LGBTI+ communities, people with disabilities, and veterans to apply.

  • Expert ServiceNow IT Consultant

    11 hours ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are seeking a skilled ServiceNow professional to join our team as a Senior IT Service Management Consultant. In this role, you will leverage your expertise in IT Service Management (ITSM) and ServiceNow to provide exceptional consulting services to our clients.About the Role:You will work closely with our clients to understand their business requirements...

  • Senior Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Fujitsu Full time

    About the RoleWe are seeking a highly skilled Senior Consultant to join our ServiceNow team in the APAC region. As a Senior Consultant, you will be responsible for delivering high-quality ServiceNow projects and services that meet or exceed customer expectations.Key ResponsibilitiesDeliver technical solutions on the ServiceNow platform, including...

  • Senior Consultant, ServiceNow Expert

    2 weeks ago

    Sydney, New South Wales, Australia Fujitsu Full time

    Job Description: We are seeking a highly skilled Senior Consultant to join our ServiceNow team in the APAC region. As a key member of our team, you will be responsible for delivering high-quality ServiceNow projects and services that meet or exceed customer expectations. Key Responsibilities: Deliver technical solutions on the ServiceNow platform, including...

  • Software Architecture Expert

    3 days ago

    Sydney, New South Wales, Australia Servicenow Full time

    Job SummaryWe are seeking a highly experienced Software Architecture Expert to lead the design and implementation of best-in-class ServiceNow solutions. The ideal candidate will have expertise in Salesforce Service Cloud and a strong understanding of service management, customer service, workflow automation, and user experience.About the RoleMaintain skills...

  • ServiceNow Expert

    1 month ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    ServiceNow Consultant Job DescriptionWe are seeking a skilled ServiceNow Consultant to join our team at Zone IT Solutions. As a ServiceNow Consultant, you will leverage your expertise to provide exceptional consulting services on the ServiceNow platform to our clients, ensuring optimal utilization and alignment with their business processes.Key...

  • ServiceNow Expert

    2 weeks ago

    Sydney, New South Wales, Australia Infosys Singapore & Australia Full time

    Infosys Consulting is a global management consulting firm helping some of the world's most recognizable brands transform and innovate.Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate...

  • Senior Technical Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Servicenow Full time

    Job DescriptionAt ServiceNow, we're transforming the way organizations work by delivering innovative AI-enhanced technology to our customers. As a Senior Technical Consultant, you'll play a critical role in helping our clients unlock business value and accelerate their digital transformation journey on the Now Platform.Key ResponsibilitiesDeliver technical...

  • Senior Technical Consultant

    1 month ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job Title: Senior Technical ConsultantAt ServiceNow, we're transforming the way organizations work. As a Senior Technical Consultant, you'll play a critical role in helping our customers unlock business value and accelerate their digital transformation journey.About the RoleThis is a unique opportunity to join our global customer success organization and...

  • Senior Consultant

    1 month ago

    Sydney, New South Wales, Australia Fujitsu Full time

    About the RoleWe are seeking a highly skilled Senior Consultant to join our ServiceNow team in the APAC region. As a key member of our team, you will be responsible for delivering high-quality ServiceNow projects and services that meet or exceed customer expectations.Key ResponsibilitiesDeliver technical solutions on the ServiceNow platform, including...

  • Advisory Solution Consultant

    2 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Role OverviewAt ServiceNow, we're passionate about helping organizations work better. As a Advisory Solution Consultant, you'll play a key role in driving our future success by supporting key partners and driving their sourced business with ServiceNow across all workflows. You'll collaborate with partners to build propositions based on the ServiceNow...

  • Senior Technical Consultant

    4 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Unlock Business Value with ServiceNowServiceNow is a global market leader in digital transformation, and we're looking for a Senior Technical Consultant to join our team in Sydney. As a key member of our customer success organization, you'll help our clients unlock business value and accelerate their adoption of ServiceNow products.Key...

  • Senior Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Fujitsu Full time

    About the RoleWe are seeking a highly skilled Senior Consultant to join our ServiceNow team in the APAC region. As a key member of our team, you will be responsible for delivering high-quality ServiceNow projects and services that meet or exceed customer expectations.Key ResponsibilitiesDeliver technical solutions on the ServiceNow platform, including...

  • Senior Technical Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Servicenow Full time

    Job DescriptionAt ServiceNow, we're on a mission to make the world work better for everyone. As a Senior Technical Consultant, you'll play a critical role in helping our customers unlock business value and accelerate their digital transformation journey on the Now Platform.Key ResponsibilitiesDeliver technical accelerators to complex, large enterprise...

  • Advisory Solution Consultant

    1 month ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job Title: Advisory Solution ConsultantAt ServiceNow, we're looking for a skilled Advisory Solution Consultant to join our Partner Solution Consulting ANZ team. As a key member of our team, you'll play a critical role in driving our future success by supporting key partners and driving their sourced business with ServiceNow across all workflows.Key...

  • Senior Technical Consultant

    4 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job DescriptionAt ServiceNow, we're transforming the way work gets done. As a Senior Technical Consultant, you'll play a critical role in helping our customers unlock business value and accelerate their digital transformation journey on the Now Platform.Key Responsibilities:Present and deliver technical accelerators to complex, large enterprise customers...

  • Advisory Solution Consultant

    3 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Transforming the Future of WorkAt ServiceNow, we're on a mission to make the world work better for everyone. As a member of our Partner Solution Consulting ANZ team, you'll play a critical role in driving our future success by supporting key partners and driving their sourced business with ServiceNow across all workflows.Key ResponsibilitiesSupport partners...

  • Advisory Solution Consultant

    1 month ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job DescriptionAs a key member of our Partner Solution Consulting ANZ team, you will play a pivotal role in driving our future success by supporting key partners and driving their sourced business with ServiceNow across all workflows. You will be responsible for building propositions based on the ServiceNow platform and solutions in collaboration with...

  • Advisory Solution Consultant

    3 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Company OverviewServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.Job SummaryWe are seeking a skilled Advisory Solution Consultant to...

  • Advisory Solution Consultant

    3 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Company OverviewServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.Job SummaryWe are seeking a highly skilled Advisory Solution...

  • Source-to-Pay Operations Solutions Expert

    4 weeks ago

    Sydney, New South Wales, Australia Servicenow Full time

    Transform Procurement Operations with ServiceNowAt ServiceNow, we're revolutionizing the way organizations work. As a Source-to-Pay Operations Solutions Consultant, you'll play a critical role in helping our customers achieve procurement excellence.Key Responsibilities:Develop and execute sales strategies to establish credibility for ServiceNow's...