Advisory Solution Consultant

3 weeks ago

Sydney, New South Wales, Australia ServiceNow Full time

Company Overview

ServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.

Job Summary

We are seeking a highly skilled Advisory Solution Consultant to support key partners in driving their sourced business with ServiceNow across all workflows. The successful candidate will have a mix of strategic, hands-on technical, and consultative skills to develop and position product-specific solutions for partners during sales cycles.

Key Responsibilities

  • Support partners as a technical and domain expert of the ServiceNow platform and solutions.
  • Lead discovery workshops to help partners determine customers' challenges and provide product demonstrations to align our solution with customer needs.
  • Answer product feature and technical questions from partners and ServiceNow colleagues.
  • Guide strategic programs in the partner, including key customer accounts.
  • Provide feedback to product management about product enhancements that can address customer needs.
  • Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
  • Stay current on competitive analysis and market differentiation.
  • Support marketing events, including executive briefings, conferences, user groups, and trade shows.

Requirements

  • 7+ years of pre-sales solution consulting or sales engineering experience.
  • Experience as a vendor working with partners or as a partner.
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
  • Experience working collaboratively with product management, product marketing, partners, and professional services.
  • Partner management skills, including pipeline building and working with wider Sales counterparts to promote execution excellence.
  • Willingness to travel, as necessary.

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