Technical Collaboration Manager

6 days ago

Sydney, New South Wales, Australia beBeeCommunication Full time $107,840 - $128,560
Collaboration Specialist Job Description

Our team is seeking a skilled Collaboration Specialist to join our Enterprise Business Technical Assistance Centre (TAC). As a key member of our team, you will provide technical support and facilitate the delivery of managed services for Collaboration technologies.

This role is accountable for delivering excellent service to multiple enterprise customers across key technologies and products including Microsoft Teams, Cisco Webex, Dedicated Instance, and CUCM. A strong vendor management focus is essential in this role, driving the right outcomes for our customers.

As a Tier 2/3 Collaboration Specialist, you will mentor and assist other Collaboration specialists and support advisors within the team to fill knowledge gaps and provide guidance on complex problems. Your day-to-day tasks will include ensuring critical collaboration and customer systems run smoothly by addressing important issues promptly.

You will play a key role in keeping our customers happy by communicating clearly, sharing your knowledge, and responding promptly. You will also contribute to our journey in supporting cutting-edge cloud-hosted and on-premises collaboration technologies, including Unified Communications and Video Telepresence platforms.

Learn and work within a structured environment that follows standard IT service management practices based on ITIL principles. Act as an escalation point for more complex Unified Communications and Video issues encountered by Tier 1 teams.

Key Responsibilities:

  • Provide technical support and manage incidents related to Collaboration technologies
  • Facilitate the delivery of managed services and drive change management initiatives
  • Mentor and assist junior team members to develop their skills and knowledge
  • Ensure critical systems run smoothly by addressing important issues promptly
  • Communicate clearly with customers and internal stakeholders to resolve issues efficiently

Requirements:

  • Experience with Microsoft Teams and Cisco collaboration platform suite of products
  • Skill in SIP voice and vendors AudioCodes and Oracle
  • Strong problem-solving skills and proactive approach
  • Excellent communication and interpersonal abilities
  • A willingness to learn and contribute to a team environment
  • Ability to follow processes and guidelines

Benefits:

  • Opportunity to work with cutting-edge collaboration technologies
  • Chance to develop and grow professionally in a dynamic team environment
  • Recognition and reward for outstanding performance

About Us:

We are committed to providing exceptional service to our customers and creating a positive work environment for our employees.

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