Client Relations Manager
20 hours ago
We are seeking a skilled Client Relations Manager to join our team at Chandler Macleod. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and fostering long-term partnerships.
Key Responsibilities:- Client Relationship Management: Establish and maintain positive relationships with clients by understanding their goals, needs, and challenges.
- Liaison Role: Act as a liaison between clients and internal teams to ensure client requirements are met and expectations exceeded.
- Client Retention Strategies: Develop and implement client retention strategies to ensure long-term partnerships.
- Issue Resolution: Address and resolve client issues in a timely and effective manner.
- Financial Management: Monitor and report on project margins, providing solutions to any cost or time-related challenges.
- Industry Knowledge: Stay updated on industry trends and market changes to identify opportunities for improvement.
- Proven Experience: Proven experience in a client-facing role, such as account management or customer relations, preferably in a B2B environment.
- Education: Bachelor's degree in business administration, marketing, engineering, commerce, or project management. Alternatively, experience within a similar role in the above areas.
- Communication Skills: Strong verbal and written communication skills.
- Technical Skills: Intermediate to Advanced Microsoft Office skills.
- Organizational Skills: Strong organisational and time management skills.
We offer a competitive salary package and benefits. If you're a motivated professional with a passion for client relations and a desire to contribute to the success of our clients' business, we'd love to hear from you. Please submit your resume and cover letter outlining your relevant experience and why you're the ideal candidate for this role.
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