Key Performance Leader

1 week ago

Sydney, New South Wales, Australia beBeePerformance Full time $180,000 - $250,000

Job Title: Key Performance Leader - Customer Experience & Engagement

About the Role

We are seeking a seasoned Senior Leader with expertise in customer excellence, contact centre management and emerging technologies. The ideal candidate will have extensive knowledge of customer needs, pain points, emerging technologies, AI, contact centre operations, market trends, and the competitive landscape.

The successful applicant will drive operational excellence, optimize sales and service processes, partner with digital and external parties to evolve customer engagement across voice, messaging, and digital platforms, lead AI-driven solutions for differing segments of our customer base, change management initiatives, risk and compliance management, balancing operational effectiveness and fostering a strong risk culture.

About You
  • You will be a strategic senior leader with a deep understanding of customer needs and emerging technologies.
  • You have expertise in relationship management and stakeholder engagement skills.
  • You can drive meaningful change and results-focused approach.

Your Skills and Qualifications

Key skills and qualifications include:

  • Strategic project design and delivery expertise.
  • Results-focused approach with ability to drive meaningful change.

Contact Centre Operations

This role requires a background in contact centre operations, including experience with AI, customer needs and emerging technologies.

Benefits

This is an exciting opportunity to join our team and make a real impact on customer experiences.

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