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Senior Quality Assurance Manager
2 weeks ago
Job Title: Senior Quality Assurance Manager
- The primary function of this role is to develop and implement effective quality management systems to ensure adherence to regulatory standards, accreditation requirements, and internal policies.
- This includes the responsibility of managing quality and compliance and supporting risk management activities by developing policies and procedures, conducting audits, and reporting on performance metrics to leadership and the governing body.
Key Responsibilities:
- To coordinate the development of annual program work plans, incorporating agency strategic priorities, regulatory requirements, and quality benchmarks.
- Serve as a resource for all departments to provide guidance on designing, implementing, analyzing, and reporting on data.
- Collect and share performance data with the team, including the creation of reports, charts, graphs, and dashboards.
- Implement effective strategies for communicating policies to staff and ensuring understanding and adherence.
- Develop and deliver training in coordination with human resources training specialist.
- Facilitate data review and analysis, and decision-making from data.
- Support departments to improve the quality of services and operational effectiveness through data analysis, identifying areas for enhancement, and implementing corrective actions.
- Provide leadership to support the effectiveness of the Operational Excellence and Risk Management (OERM) Team and the work of the PQI Committees: Data Excellence; Service Ethics; Health & Safety.
- Monitor quality and compliance performance through KPIs and implement improvement strategies.
- Analyze and report on quality metrics, compliance status, and improvement activities, maintaining accurate records of all audits, assessments, and corrective actions taken.
- Present various reports to internal and external stakeholders.
- Lead the planning and execution of internal audits to assess compliance with organizational policies, contractual obligations, and regulatory and programmatic standards.
- Oversee preparation and coordination of accreditation activities, including ongoing compliance with COA standards.
- Serve as the primary liaison for external audits, funder monitoring visits, and lead for accreditation site reviews.
- Identify compliance risks and implement corrective actions or quality improvement strategies as needed.
- Produce regular compliance reports for executive leadership, board committees, and funders as required.
- Support the organization's risk management efforts, including incident review and mitigation planning.
- Promote a culture of compliance, ethics, and continuous improvement throughout the organization.
- Provide oversight and strategic direction for compliance functions, including internal auditing, risk assessment, policy review, and staff training.
Qualifications:
- Bachelor's degree required; Master's degree in Public Administration, Social Work, Nonprofit Management, or related field preferred.
- A minimum of 5 years of compliance, quality assurance, or regulatory oversight experience in a nonprofit or human services setting.
- Experience with COA or similar accreditation process is strongly preferred.
- Prior supervisory experience required.
