Director of Quality Assurance

1 week ago

Cleveland, Queensland, Australia beBeeQuality Full time US$70,000 - US$80,000
Job Description

The Director of Quality Management is a key role responsible for overseeing the development, implementation, and maintenance of quality management systems. This position ensures adherence to best practices, regulatory standards, and internal policies.

The Director will develop and implement effective strategies for communicating policies to staff and ensuring understanding and adherence. This includes creating reports, charts, graphs, and dashboards to analyze performance data.

This role requires strong leadership skills, with the ability to collaborate with senior leadership and across departments to foster a culture of accountability and performance. The Director will provide oversight and strategic direction for compliance functions, including internal auditing, risk assessment, policy review, and staff training.

  • Develop annual program and department work plans, incorporating agency strategic priorities, regulatory requirements, and quality benchmarks.
  • Provide guidance on designing, implementing, analyzing, and reporting on data.
  • Collect and share performance data with the team, including report creation, charting, graphing, and dashboard development.
  • Implement effective communication strategies to ensure staff understanding and adherence to policies.
  • Develop and deliver training, in coordination with human resources training specialist.
  • Facilitate data review and analysis, and decision-making from data.
  • Support departments to improve the quality of services and operational effectiveness through data analysis, identifying areas for enhancement, and implementing corrective actions.
Requirements

A Bachelor's degree is required, with a Master's degree in Public Administration, Social Work, Nonprofit Management, or a related field preferred. A minimum of 5 years of compliance, quality assurance, or regulatory oversight experience in a nonprofit or human services setting is necessary.

Experience with COA or similar accreditation process is strongly preferred. Prior supervisory experience is also required.

Benefits

LMM offers a number of benefits for staff, including medical, dental, vision, disability, life insurance, paid time off, and a 403(b) retirement savings plan.

LMM is an Equal Opportunity Employer that values diversity in life experiences and backgrounds. LMM promotes equality for individuals of all backgrounds, including Minorities, Females, Disabled Individuals, and Veterans.

Qualifications Summary
  • Compliance, quality assurance, or regulatory oversight experience in a nonprofit or human services setting.
  • Prior supervisory experience.
  • Strong leadership and communication skills.
  • Ability to analyze and interpret data.
  • Knowledge of quality management systems and regulatory standards.

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