Federal Government Agency Complaints Officer

4 days ago

Melbourne, Victoria, Australia beBeeComplaints Full time $60,000 - $72,000
Job Opportunity

The Federal Government Agency seeks Complaints Officers to join the Ministerial and Parliamentary team. The successful candidates will work in Broadmeadows or Geelong, Australia.

Key Responsibilities:

  • Manage complaints within expected timeframes.
  • Assess, record, resolve, and refer complaints as required.
  • Escalate complaints and meet strict deadlines.
  • Produce quality written correspondence for various audiences.
  • Coordinate correspondence, briefing, and reporting functions.
  • Resolve day-to-day operations issues and assist in achieving strategic objectives.

Requirements:

  • Previous experience working at a MP Office in a complaints or compliance role.
  • Resilient, flexible, organised, attention to detail, empathetic, high analytical skills.
  • Proficient in word and Excel, ability to work proactively and autonomously.
  • Ability to manage a high caseload of work, meet deadlines, and prioritise tasks.
  • Participant/Complainants phone contact is mandatory.
  • Disability, community services, complaints management would be advantageous.

Selection Criteria:

Applicants must hold Australian Citizenship to be considered for this role.

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