Aps 5 Complaints Officer

4 days ago

Melbourne, Victoria, Australia Hays Full time

A Federal Government Agency is looking for experienced complaints officers to join their team.

**Your new company**

A Federal Government Agency that plays an integral part in supporting disadvantaged communities all across Australia. They have an amazing team made up of people who have a passion for helping and improving the lives of others.

**Your new role**

This position will be required to undertake technical, research, policy and analysis activities and tasks using available information where options are not always evident. You will be responsible for:

- Managing complaints and participant incidents, including assessing, recording, resolving and referring to as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch's strategic objectives.

**What you'll need to succeed**

This role requires someone with experience in complaints management in the past and has experience managing their own caseload. You'll also need:
- A strong work ethic and passion for helping others- The ability to think critically and come up with solutions independently- Contribute new ideas to improve efficiency- Previous experience in a role with stakeholder management- Exceptional communication skills, both written and verbal

**What you'll get in return**

Working for this organisation has a range of benefits including:

- Flexible working conditions
- Above market hourly rate of $55.24
- Extremely supportive team
- Work-life balance is encouraged by your peers and management.
- Being part of an organisation that makes a massive difference in peoples' lives

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

2861899

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