Customer Experience Transformation Specialist

1 week ago

Cambridge, Australia beBeeTransformation Full time $60,000 - $1,000,000

About the Role:

We are seeking a Customer Experience Transformation Specialist to join our team. As a key member of our customer experience team, you will play a critical role in delivering exceptional support and resolving a wide range of customer queries.

Key Responsibilities:

  • Act as the first point of contact for customers through various channels, including phone, email, and live chat, providing support and guidance.
  • Maintain excellent relationships with internal and external customers and stakeholders.
  • Confirm and manage customer bookings.
  • Manage customer queries, including operations, quotations, subcontracting, price increases, and complaints.

Requirements:

  • Experience within a call centre environment is desired but not essential.
  • A positive, can-do attitude with a strong focus on customer service.
  • Ability to work in a fast-paced, high-pressure environment with rapidly changing priorities.
  • Attention to detail and proactive approach to First Call Resolution.

We operate a zero-tolerance drug and alcohol policy. Shortlisted candidates must be prepared to undergo a full pre-employment medical check, including drug and alcohol screening. National Police Clearance is also required.

Benefits:

  • Generous paid parental leave.
  • Flexible and hybrid working arrangements.
  • Superannuation contributions on unpaid parental leave.
  • Fitness Passport and discounted health insurance.
  • Employee Assistance Program (EAP) for you and your family.
  • Car allowances, novated leasing, and vehicle discounts.
  • Bonus and referral programs, plus employee share plan.
  • Ongoing professional development and clear career pathways.

Career Growth:

At our organization, we value your wellbeing, growth, and contribution while making a real impact on the environment and our communities. We welcome applications from all backgrounds and are dedicated to providing a safe, supportive, and accessible environment.

Why Join Us?

We strive to create a culture that values fairness, diversity, and inclusion. If you require adjustments to the recruitment process, please let us know so we can support you. Discover more about our benefits, culture, and commitment to diversity at our website.

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