Airport Service Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeService Full time

**Job Summary**

This role forms part of our Passenger Experience team, responsible for maintaining a safe, secure and seamless road network for SYD ensuring minimal disruption to the passenger journey to kerbside.

We are seeking an experienced professional with excellent service delivery skills, strong communication and interpersonal skills, and the ability to work effectively in a dynamic operational shift environment with competing priorities.

The ideal candidate will have completion of HSC or equivalent, first response medical qualifications and prior experience in a complex operational shift environment with incident and emergency response.

Key Responsibilities:

  • Deliver exceptional customer service to passengers, stakeholders and partners at Sydney Airport.
  • Work closely with internal and external teams to maintain high standards in passenger service and ensure safe, secure and smooth travel.
  • Monitor kerbside, landside bussing and transfer operations to ensure minimal delays and consistent service quality.
  • Support investigations and ensure timely reporting and corrective actions.
  • Collaborate with internal teams and external partners to deliver seamless passenger experiences.

**Required Skills and Qualifications**

- Completion of HSC or equivalent.
- First Response Medical qualifications/Senior First Aid is desired.
- Prior experience in a complex, dynamic operational shift environment with competing priorities, including incident and emergency response.
- Demonstrated experience in a customer-facing role with a strong focus on service delivery, compliance and customer satisfaction.
- Proficiency in Microsoft Office 365.
- Highly developed communication, negotiation and interpersonal skills.
- Strong organisational skills with the ability to meet deadlines and deliver results.
- High attention to detail with a strong focus on standards and presentation.

**Benefits**

At SYD we offer a range of benefits to support your career development and wellbeing. We encourage you to check out our website for more information.

**Make it Amazing**

SYD is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply.

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