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Lead Guest Services Director

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $90,000 - $120,000
Senior Guest Services Manager

A key leadership role is available in our Front Office Team, where you will play a pivotal part in delivering exceptional guest experiences and overseeing the day-to-day operations of our luxury hotel. Reporting to the Front Office Manager, you will have the opportunity to work alongside a dedicated team of professionals in one of Sydney's most iconic properties.

About This Opportunity

This senior management position offers a unique chance to build meaningful connections with both colleagues and guests. As a seasoned leader, you will be responsible for ensuring seamless service delivery and an unparalleled guest experience.

Your Key Responsibilities:

  • Ensure that the highest standards of guest service are achieved and maintained upon check-in and during our guests' stay
  • Manage The Star Grand Loyalty Program and affiliated programs
  • Ensure all guest comment cards are distributed to relevant departments and respond to guests when required
  • Assist with people planning requirements including recruitment, rostering, training, and development of the team
Requirements

To succeed in this challenging and rewarding role, you will require:

  • Proven leadership experience in a similar role within the luxury hospitality industry
  • Exceptional interpersonal and communication skills
  • Strong problem-solving and decision-making capabilities
  • Keen attention to detail and a commitment to delivering outstanding service
  • Ability to work in a fast-paced, dynamic environment with a customer-centric approach
  • Knowledge of Opera property management system
  • Flexibility in terms of availability, including evenings and weekends
Benefits

We offer a comprehensive package, which includes:

  • Complimentary meals on site every day, including hot meals, sandwich bar, and more
  • Uniform laundered and ready for you daily on property
  • Five weeks of paid Annual Leave for team members who meet the definition of shift worker
  • Discounted parking and other transport options
  • Up to 30% discounts across award-winning restaurants and accommodation
  • Lifestyle discounts, including gym memberships, retail discounts, and dry-cleaning services
  • Diversity & Inclusion areas of focus, including Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+
  • Endless career growth and opportunities to learn and develop your career
Culture

We are committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities.