Business Excellence Leader

2 weeks ago

Traralgon, Victoria, Australia beBeeSupervisor Full time $98,765 - $123,456
Operations Supervisor Role

We are seeking an experienced Operations Supervisor to join our team. As an Operations Supervisor, you will play a critical role in leading and motivating employees to maximise customer satisfaction, employee satisfaction, and team productivity.

  • You will be responsible for analysing day-to-day results and taking action to meet depot targets for service quality, loss and damage reduction, and optimum costs.

To achieve this, the successful candidate will lead effective communication, leadership, regular performance feedback, and team building. They will also establish a customer-focused culture by implementing initiatives and tools that aim to achieve customer satisfaction, loyalty, and retention.

Key Responsibilities:
  1. Leading and motivating employees
  2. Analysing day-to-day results and taking action
  3. Establishing a customer-focused culture
  4. Using standard tools and methods to ensure reporting, measuring, and control of resources, activity service performance, and cost
  5. Ensuring continuous improvement and sharing best practices implementation
Requirements for Success:
  • Current MR Licence or above (mandatory)
  • Current LF Forklift Licence (mandatory)
  • 3 years relevant experience in an operations environment
  • Knowledge of optimisation processes
  • Knowledge of business levers, processes, structures, and finance
  • Good knowledge of Operations processes and related technology
  • Proven track record of continuous improvement
  • Ability to realise concepts in a can-do mentality
  • Understanding of communication requirements in a multi-cultural environment
  • Proven experience and knowledge in effective training, coaching, and people management practices, including leadership development
Benefits:

We offer a competitive base salary, super, mobile, and uniform. We honour innovation, integrity, and commitment, striving to be the Best Company to work for with the Best Service and the Best Brand in our Industry.

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