Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our global team.
The successful candidate will play a critical role in providing technical assistance to customers, creating knowledge base articles and collaborating with other support teams to enhance expertise and acquire new skills.
This is an excellent opportunity to work with the latest technologies, grow your skills and contribute to a seamless 24x7 follow-the-sun organization.
Key Responsibilities:- Provide remote technical support for customers.
- Create and maintain knowledge base articles.
- Collaborate with support teams to enhance expertise.
- Resolve technical issues using analytical thinking and problem-solving skills.
- Linux console navigation and troubleshooting.
- Docker and containerization technology.
- API knowledge and strong analytical thinking.
- Fluency in Mandarin Chinese (written and verbal).
- OOP languages such as Java, Python or C#.
- Kubernetes and cloud technologies like GCP, AWS or Azure.
- Opportunity to work with the latest technologies.
- Chance to grow your skills and contribute to a growing customer base.
- Contribute to a seamless 24x7 follow-the-sun organization.
- Work with a global team distributed around the globe.
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