Achieve Business Growth as a Customer Success Expert

1 week ago

Sydney, New South Wales, Australia beBeesuccess Full time $100,000 - $140,000

Career Opportunity

We are looking for a skilled Customer Success Professional to foster relationships with our clients and provide a seamless customer experience journey.

This role focuses on driving business growth through value creation, execution of retention strategies, and ensuring adoption and integration of our solutions into the daily workflow of end-users. You will work closely with users in the investment management and wealth management space.

Key Responsibilities:

  • Develop and implement customer success strategies to drive revenue retention and business growth.
  • Monitor customer health, adoption metrics, renewals, and execution of customer success plans.
  • Deliver engaging product demos based on user workflow and requirements.
  • Partner with sales leadership to provide insights on customer health, focusing on adoption, expansion opportunities, and renewals.
  • Provide insights to market development, customer operations, and customer proposition on customer experience and industry trends to drive business strategy.
  • Build deep relationships with key client collaborators to advise engagement strategy and build advocates.
  • Participate in industry events to foster networking, brand presence, and stay up-to-date on industry trends.
  • Contribute to the overall vision and strategy of the customer success management group.

Requirements:

  • 2+ years of customer success/client relationship experience, pre-sales, or consulting role preferably within a content organization desired.
  • An interest and understanding of the financial markets, the role and function of asset management and wealth management, the financial services industry, and strong external network.
  • A consistent track record and enthusiasm for driving outcomes.
  • A strong background in identifying customer needs and successfully completing retention and adoption strategies.
  • The ability to challenge team members and be challenged, provide and receive feedback to achieve team goals.
  • Excellent communication and presentation skills with the ability to flex style depending on audience (C-Level/Leadership/Team).
  • The ability to adapt and thrive in a fast-paced environment and rapidly changing market.
  • An innovator who can use data to make decisions, simplify complex problems, and express themselves thoughtfully.
  • A proactive and positive demeanor with a 'whatever it takes' approach to increase customer satisfaction and deepen relationships.
  • Strong presentation (verbal & written) and social skills.

Benefits:

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. We are proud to be an equal opportunities employer, committed to diversity and inclusion in all aspects of our business.

Why Join Us?

We believe that creating a diverse and inclusive organization is fundamental to delivering our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies, and enabling customers to create sustainable growth - in everything we do.

At LSEG, we have a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. We are working together to re-engineer the financial ecosystem to support and drive sustainable economic growth.

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