Customer Service Consultant

3 weeks ago


Perth, Western Australia Alinta Energy Full time

We are seeking a highly skilled Customer Service Consultant to join our team at Alinta Energy.

About the Role:

This is an exciting opportunity for you to grow your career in customer service and gain exposure to industry-leading technology and best practices.

You will provide exceptional customer service over the phone and online, while demonstrating the value of the Alinta Energy brand to our customers.

As a Customer Service Consultant, you will be working at a full-time, ongoing capacity with flexibility to work a rotating roster in our hybrid model from both our modern offices and from your home.

Hours of Operation: Our West Coast team works a refined rotating roster of 8:00am – 6:00pm Monday-Friday and an occasional half day on Saturday (8:00am-12:00pm) from home.

In this role, you'll be responsible for handling incoming customer calls and online enquiries, providing excellent customer service at every interaction, delivering on key performance indicators (KPIs) and targets relating to sales, responsiveness, quality, and customer excellence, owning customer queries, delivering first call resolution and highlighting potential repeat call drivers, and demonstrating the value of the Alinta Energy brand and services at every customer interaction.

We offer a competitive annual salary of $66,500, plus opportunities for annual bonuses. You will also enjoy a range of benefits, including ongoing training and support, flexible working arrangements, and the opportunity to work with a dynamic and forward-thinking company that values its employees and their contributions.

We are committed to making energy better for our customers and improving work life for our people. If you are passionate about customer service and want to make a difference, we encourage you to apply for this exciting opportunity.



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