Customer Service Representative with Sales Focus

1 week ago


Perth, Western Australia Telstra Limited Full time

Job Title: Customer Service Representative with Sales Focus

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Company Overview: As a renowned Australian brand, Telstra Limited operates on the principle of building a connected future where everyone can thrive. With a global footprint and an unwavering commitment to delivering exceptional customer experiences, we're driven by innovation and a passion for excellence.

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Salary: AU$60,000 - AU$80,000 per annum, depending on experience.

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Job Description: We're seeking a skilled Retail Sales Consultant to join our dynamic team at our SUCCESS store. This is a Part Time opportunity that offers the perfect blend of sales and customer service expertise. Your role will involve providing outstanding customer experiences, identifying product solutions tailored to individual needs, and driving sales through consultative approaches.

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Key Responsibilities:

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  • Develop and maintain in-depth knowledge of our products and services to deliver expert advice to customers.">
  • Utilise excellent communication and interpersonal skills to build rapport with customers, identify their needs, and provide bespoke solutions.">
  • Collaborate with colleagues to achieve sales targets and meet Key Performance Indicators (KPIs).">
  • Continuously enhance skills and knowledge through ongoing training and professional development opportunities.">
  • Promote and upsell Telstra's range of products and services to existing and new customers.">
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Required Skills and Qualifications:

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  • Degree in Business, Marketing, or a related field (or equivalent experience).">
  • Proven customer service and sales experience, preferably within the telecommunications industry.">
  • Excellent communication, negotiation, and problem-solving skills.">
  • Able to work effectively in a fast-paced environment and adapt to changing priorities.">
  • Familiarity with CRM systems and data analysis tools (an advantage).">
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Benefits:

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  • A highly competitive salary package, including a guaranteed first two months' commission.">
  • Opportunities for career growth and professional development.">
  • A dynamic and supportive work environment with like-minded individuals.">
  • Flexible working arrangements and a focus on work-life balance.">
  • Exclusive discounts on Telstra products and services.">
  • Continuous training and upskilling programs to enhance your skills and knowledge.">
  • Professional mentoring and coaching to support your career progression.">
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About Us: At Telstra, we're committed to creating a diverse, inclusive, and respectful workplace culture. Our purpose is to build a connected future where everyone can thrive, and we welcome applications from individuals who share this vision.

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Contact Information: Please submit your application through our website. We'll be in touch shortly to discuss the next steps.



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