Customer Service Representative with Sales Potential
8 hours ago
Company Overview
Telstra is an iconic Australian brand with a global footprint, dedicated to building a connected future for everyone to thrive. We strive to deliver exceptional customer experiences and provide the best technology on the best network.
Estimated Salary
$65,000 - $85,000 per year, depending on experience and performance.
Job Description
We're seeking a highly skilled Customer Service Representative with sales potential to join our team at Telstra's Clarkson store. As a Retail Consultant, you'll be responsible for providing outstanding customer service and support to customers in-store, helping them find the right products and services to meet their needs.
Required Skills and Qualifications
- Excellent communication and interpersonal skills
- Ability to build strong relationships with customers and colleagues
- Proven sales or customer-facing experience
- Strong knowledge of telecommunications products and services
- Friendly and approachable demeanor
Benefits
As a Telstra team member, you'll enjoy a range of benefits, including:
- Competitive salary and bonus structure
- Ongoing training and career development opportunities
- 30% discount on Telstra services
- Access to exclusive discounts and offers across 240 brands and partners
- 16 weeks paid parental leave for primary and secondary carers
What You'll Do
As a Telstra Retail Consultant, you'll be expected to:
- Provide exceptional customer service and support in-store
- Build strong relationships with customers and colleagues
- Develop and maintain a deep understanding of Telstra's products and services
- Achieve sales targets and KPIs through consultative selling and upselling/cross-selling
- Collaborate with colleagues to drive business results and improve customer outcomes
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