Customer Service Consultant

3 days ago


Perth, Western Australia Velocity Truck Centres Full time

About Velocity Truck Centres

Velocity Truck Centres is Australia's largest Daimler Trucks dealership group, with over 1,000 employees across 19 locations. We have celebrated 25 years in operation and continue to be a key player in the Australian transport industry.

The Role

We are seeking an experienced Customer Service Consultant to join our team at Daimler Trucks Perth. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through efficient management of service and repair booking inquiries, responding to customer inquiries via email, telephone, and in-person, and cultivating strong customer relationships with fleets of all sizes.

Key Responsibilities

  • Deliver outstanding customer service by efficiently managing service and repair booking inquiries
  • Respond to customer inquiries via email, telephone, and in-person
  • Cultivate and maintain strong customer relationships with fleets of all sizes
  • Identify and document any additional service requirements
  • Coordinate with workshop controllers to ensure timely completion of all work

About You

To succeed in this role, you will need excellent communication, organisational, and interpersonal skills, as well as experience providing a high level of customer service. A team player with strong problem-solving abilities, you will thrive in a dynamic environment and be committed to safe work practices.

What We Offer

We offer attractive hourly rates aligned with your skills and experience, continuous training and development, including in-house and manufacturer training, and opportunities for career growth and advancement. Enjoy long-term employment with a strong commitment to safety for all employees and access to generous workplace benefits, including discounts on health insurance, financial services, and novated lease options.

Estimated Salary

$60,000 - $80,000 per annum, based on location and experience.



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