Remote Peer Support Specialist

1 week ago

Melbourne, Victoria, Australia beBeeMentorship Full time $44,150 - $75,100

Role Overview

This position is an excellent opportunity for a Deakin student to develop their skills in peer-to-peer support, working remotely as part of a virtual call centre environment.

Key Responsibilities:

  • Working independently and collaboratively with colleagues to complete individual tasks and ensure timely completion of required calls
  • Ensuring accurate and timely record-keeping across multiple systems, including case notes and call statistics
  • Navigating internal staff resources and systems to search for and provide accurate information, confidently referring students to the appropriate support services
  • Providing regular updates to the Coordinator, Priority Students, including insights and trends to enhance program operations, while also offering operational and administrative support, and escalating any concerns as needed
  • Contributing to team success by offering support and advice to colleagues, and providing training and mentoring to new Call Centre Mentors when needed
  • Contributing to a diverse and inclusive workplace by being a positive team member, undertaking required training, and adhering to Deakin's Staff Code of Conduct and Privacy policy

Requirements and Qualifications:

  • Must be a current Deakin University student and successfully completed at least 2 trimesters/semesters of study (minimum of 4 credit points completed by the end of Trimester 2, 2025)
  • Must have a minimum of two remaining trimesters/semesters of study after Trimester 2, 2025
  • Demonstrated experience supporting others in either formal roles (e.g. mentoring, leadership) or informal settings (e.g. peer support, volunteering)
  • Strong interest in peer-to-peer support, with the ability to actively listen, show empathy, problem-solve, and provide accurate guidance and/or referrals
  • Strong communication skills, including the ability to engage clearly and professionally with others

Selection Considerations:

Applicants must demonstrate the ability to work effectively in a remote environment and possess strong organisational and time management skills.

Benefits:

  • Opportunity to work remotely with occasional in-person activities
  • Development of skills in peer-to-peer support, customer service, and conflict resolution
  • Chance to contribute to a diverse and inclusive workplace

Additional Information:

  • Employee Working with Children Check (WWCC)
  • Own computer and headset (noise cancelling preferable)
  • Private and confidential workspace at home for conducting outbound calls

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