Patient Experience Transformation Specialist

3 days ago

Sydney, New South Wales, Australia beBeePatientCare Full time $80,000 - $140,000
Transforming Patient Care through Innovative Solutions

We are seeking an experienced professional to oversee the patient experience, enhance engagement, and lead advocacy initiatives.

About the Role:

This is a pivotal position in developing and implementing patient support programs ensuring compliance and excellence in program delivery.

Key Responsibilities:
  1. Develop, implement, and monitor patient support programs ensuring compliance and excellence in program delivery.
  2. Lead patient services contribution to brand plans and activities, ensuring relevant patient journey maps and guidance processes are in place.
  3. Manage patient journey mapping workshops and develop solutions with cross-functional teams.
  4. Collaborate on the development of advocacy plans through engagement with patient advocacy organizations.
  5. Oversee governance activities, manage vendors, and ensure quality oversight of patient support programs.
Qualifications:
  • Bachelor's degree in nursing, healthcare, business, or related field required; advanced degree preferred.
  • Demonstrated experience in Pharmaceutical/Biotech sectors, preferably in Government Affairs, Policy, or Advocacy.
  • Proven track record in conducting advocacy or policy initiatives.
  • Strong understanding of Healthcare Policies, Advocacy, System Navigation, Planning, and Innovation.
  • Excellent communication and stakeholder management skills, adaptability, and problem-solving.
  • Proficient in leveraging AI-generated insights for patient engagement, automated operations, and stakeholder collaboration.
Why Join Our Team?

We value diversity and inclusion in our workplace, fostering an environment where everyone can contribute and reach their full potential.

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