Restaurant Operations Manager

1 day ago


Ringwood East, Victoria, Australia TGI Fridays Full time

Born in New York City, TGI FRIDAYS is the world's largest full-service casual dining restaurant group with nearly 1,000 locations across 61 countries.

About the Role

We are seeking a results-driven Restaurant Operations Manager to join our team at TGI Friday's. As a key member of our management team, you will be responsible for delivering exceptional customer experiences and driving sales growth in a fast-paced environment.

  • You will oversee the Front of House operations, ensuring seamless service delivery and high-quality guest experiences.
  • Develop and implement strategies to increase revenue and control costs, while maintaining a positive working environment.
  • Collaborate with our hospitality team to drive business growth, improve efficiency, and enhance customer satisfaction.
Key Responsibilities
  • Manage a team of up to 30 staff members, including training, rostering, and on-shift supervision.
  • Oversee all Front of House operational aspects, ensuring adherence to OH&S and Food Hygiene procedures.
  • Analyze sales data and identify opportunities to boost revenue while controlling costs.
  • Drive a culture of excellence, leading by example as a senior restaurant leader.
Requirements
  • Demonstrated experience in hospitality, preferably in a high-volume restaurant environment.
  • Qualifications in Hospitality are preferred but not essential.
  • Proven leadership skills with a strong focus on customer service and team development.
  • A can-do attitude with the ability to work efficiently and resiliently during busy periods.
What We Offer
  • A comprehensive 'Manager in Training program' to support your success.
  • The opportunity to participate in our generous Management Incentive Scheme, offering uncapped profit share earnings potential.
  • A supportive team environment with access to a large Support team from Operations, Finance, IT, Marketing, Customer Service, Development, and People & Culture.


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