Client Service Operations Specialist
1 week ago
We are seeking a highly skilled Client Service Operations Specialist to join our team.
**Key Responsibilities:**
- Support the General Manager in preparing new clients for onboarding and planned projects.
- Review and optimize daily operations processes and procedures to improve customer experience.
- Ensure accurate processing of contractor paperwork.
- Manage scheduling interviews and liaise with applicants effectively.
- Maintain a fair and transparent recruitment process aligned with company policies and procedures.
- Collaborate with the Allocation Manager to utilize resources efficiently across various projects.
- Enter data promptly and accurately.
- Conduct site inductions and inspections as required.
**Essential Skills and Qualifications:**
- Minimum 2 years of solid customer service and sales experience.
- Able to manage multiple tasks, solve problems, meet deadlines, and maintain high-quality work.
- Excellent interpersonal and communication skills, along with a positive attitude.
- Experience in business process enhancement and delivery.
- Ability to work independently and collaboratively as a team member.
- Project management and/or coordination experience.
- Strong relationship management capabilities to engage and influence decision makers.
**About Us:
We are a growing organization committed to excellence and customer satisfaction.
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