Client Operations Specialist

3 weeks ago

Sydney, New South Wales, Australia Hireup Full time
Overview

The Client Operations Specialist works in partnership with the client and their family toensure a smooth and fast onboarding experience. They act as a go-to for the client for all things related to Hireup during the client's first few weeks with Hireup, as well as existing Hireup clients with specialised supports that are either newly indicated or that require updated plans.

Responsibilities
  • Proactively support clients to onboard Hireup efficiently, ensuring outstanding customer service, commercial sensitivity, and compliance as a registered NDIS provider
  • Quickly build rapport with the client in their onboarding journey, proactively building a positive relationship with the client and positioning yourself as a trusted partner within Hireup
  • Gain a holistic understanding of the client's circumstances, background and needs and build an individualised approach and assess how Hireup can best support them immediately and in future
  • Prioritise speed of onboarding for high impact clients or clients whose clinical or support needs are urgent
  • Collect and review health and allied health plans, liaising with specialist support advisor as required
Qualifications
  • Experience in direct disability support work and/or familiarity with mental health, high intensity and/or specialised support.
  • Experience with specialised support plans and working with allied health practitioners.
  • Experience in autonomously managing a high-volume caseload.
  • Results focus, able to work with KPIs and targets
  • Ability to confidently receive calls from clients through proactive outgoing, plus reactive incoming direct or transferred calls.
  • Demonstrated customer service skills.
Why join Hireup

You'll have the opportunity to join our story and develop the next chapter of your own. You'll become a critical part of a purpose-driven team, delivering our mission for people with a disability. Wherever you fit best within our organisation, our mission will ignite you, and our authentic, united and diverse workplace will help you flourish.

What you'll get
  • Opportunities to develop - we are always learning
  • We're a hybrid organisation, working together in our offices 2 days a week including Thursdays
  • Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your 'good life' and learning goals
  • Allowances to support you in your work set up and professional development
  • Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work
Apply and accommodations

Apply now through the button below or contact for any enquiries.

People with lived experience of disability are strongly encouraged to apply.

If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.

Seniority level
  • Entry level
Employment type
  • Contract
Job function
  • Customer Service
Industries
  • Individual and Family Services
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