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Front Office Manager

2 months ago

Brisbane, Queensland, Australia Marriott Full time
Unlock Your Potential as a Front Office Manager at W Hotels

Are you a natural leader with a passion for delivering exceptional guest experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you

As a Front Office Manager at W Hotels, you will be responsible for leading the Welcome Department, driving a spirit of Whatever/Whenever throughout the team, and providing an enhanced W Arrival Experience for all VIPs. You will work closely with the Welcome team to ensure seamless check-in and check-out processes, resolve guest complaints, and maintain high levels of customer satisfaction.

Key Responsibilities:

  • Lead and mentor the Welcome team to ensure continued success and growth
  • Recruit, train, and develop Welcome talent to meet business objectives
  • Monitor and analyze guest accounts, reports, and data to inform operational decisions
  • Manage budgets, expenditure, and revenue to achieve financial objectives
  • Ensure compliance with OH&S requirements and respond to emergencies promptly

What We Offer:

  • Opportunities for career growth and development within Marriott International
  • Competitive salary and benefits package
  • Discounts on hotel rooms and food and beverage across all Marriott properties
  • Recognition programs to motivate and reward high-performing team members
  • Wellbeing and mindfulness programs to support your physical and mental health

About Us:

Marriott International is a global hospitality leader with a portfolio of brands that includes W Hotels. We are committed to providing exceptional guest experiences and creating opportunities for our team members to grow and develop their careers. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we want to hear from you