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Client Advocate

2 weeks ago

Geelong, Victoria, Australia beBeeRelationship Full time $113,196 - $146,515
Job Overview

We are seeking a Rehabilitation & Relationship Manager to join our team. As a key member of our Clients Division, you will play a vital role in supporting the progress of clients and colleagues so they can achieve great things.

About the Role
  • You will work collaboratively to coordinate key stakeholders and services in line with the Transport Accident Act, to support rehabilitation for clients to get their lives back on track.
  • You will manage a portfolio of clients who have sustained injuries and may have a range of biopsychosocial issues which impact upon their recovery.
  • You will take a holistic view of your client needs, developing and implementing plans for a client-centered approach to support recovery.
About the Team

The Relationship Management branch includes 9 Relationship Management teams who support a cohort of clients including:

  • Child & Youth / Families: Children, youth & families key focuses are family, education & community participation.
  • Mental Injury Only (MIO): Clients who have sustained mental injuries from either witnessing transport accidents, or from losing a family member from a transport accident.
  • Work Stream: Aim to impact positive Return to Work outcomes with clients who are self-employed, job attached or unattached.
  • Health Stream: Aim to impact positive return to life role functioning through early intervention and proactive engagement.
Key Responsibilities
  • Assess client needs and develop plans in relation to a biopsychosocial model.
  • Continuously review the effectiveness of service provision and work with the client to adapt their recovery plan to ensure desired outcomes are achieved.
  • Engage with clients and key stakeholders, to facilitate return to work goals and programs to aid in the client's recovery journey.
  • Empower the client to choose the most appropriate services to meet targeted needs.
What We're Looking For

We value empathy and professionalism in our team members. If you have excellent communication skills, a client-centered approach, and a passion for making a positive difference, we would love to hear from you.