Chief Client Advocate

7 days ago

Geelong, Victoria, Australia beBeeCustomer Full time $90,000 - $120,000
Customer Success Manager Job Description

The Customer Success Manager is a hands-on role that allows for collaboration with many teams, including data, development, and production to deliver results.

This position involves leading a small team to drive customer success initiatives, managing client queries, support, and escalations as the first point of contact. The successful candidate will be responsible for job submissions for rates, water notices, and other customer jobs, conducting post-run reviews and proactive customer calls, planning and scheduling jobs, coordinating with data, development, and production teams, monitoring stock orders and levels for customers, preparing and issuing customer invoices and maintaining accurate job records, and generating operational reports and recommending process improvements.

Responsibilities:

  • Manage job submissions for rates, water notices, and other customer jobs.
  • Conduct post-run reviews and proactive customer calls.
  • Plan and schedule jobs, coordinating with data, development, and production teams.
  • Monitor stock orders and levels for customers.
  • Prepare and issue customer invoices and maintain accurate job records.
  • Generate operational reports and recommend process improvements.

Qualifications & Skills:

  • 3+ years' experience in a customer success, client services, or operations coordination role.
  • Strong administrative and organizational skills, with high attention to detail.
  • Experience with job scheduling, invoicing, and reporting.
  • Proven ability to manage customer relationships and handle escalations professionally.
  • Team leadership experience (small team or supervisory role).
  • Ability to work cross-functionally with data, development, and production teams.
  • Strong problem-solving skills with a customer-first mindset.
  • Proficiency in Microsoft Office, CRM systems, and ERP or job management tools.

  • Chief Client Advocate

    2 weeks ago

    Geelong, Victoria, Australia beBeeCustomerSuccess Full time $90,000 - $120,000

    Unlock Your Potential as a Customer Success ManagerAbout the Role:Drive business growth by delivering exceptional customer support and building strong relationships with clients.Pioneer innovative solutions to address complex customer challenges.Your Key Responsibilities:Develop tailored customer success plans to meet individual client needs.Conduct regular...

  • Chief Advocate

    4 days ago

    Geelong, Victoria, Australia beBeeLeader Full time $100,000 - $125,000

    Leadership Opportunity in Recreational FishingThis is a rare chance to lead the peak body for recreational fishers in Victoria.Strategic direction and operational management of VRFish are required.Lead advocacy efforts on behalf of recreational fishers and anglers across Victoria.Provide authoritative advice to government stakeholders.About This RoleThe...

  • Client Advocate

    2 weeks ago

    Geelong, Victoria, Australia beBeeRelationship Full time $113,196 - $146,515

    Job OverviewWe are seeking a Rehabilitation & Relationship Manager to join our team. As a key member of our Clients Division, you will play a vital role in supporting the progress of clients and colleagues so they can achieve great things.About the RoleYou will work collaboratively to coordinate key stakeholders and services in line with the Transport...

  • Chief Executive Officer

    2 weeks ago

    Geelong, Victoria, Australia Davidson Full time

    Overview Join to apply for the Chief Executive Officer role at Davidson .Responsibilities Lead a values-driven organisation through its next phase of growth and innovation Champion a culture of excellence and inclusion Shape and deliver gforce's strategic vision About gforce and the role Established in 1983, gforce is a for-purpose community-based...

  • Chief Executive Officer

    7 days ago

    Geelong, Victoria, Australia Davidson Full time

    Overview Join to apply for the Chief Executive Officer role at Davidson .Responsibilities Lead a values-driven organisation through its next phase of growth and innovation Champion a culture of excellence and inclusion Shape and deliver gforce's strategic vision About gforce and the role Established in 1983, gforce is a for-purpose community-based...

  • Chief Operations Director

    3 days ago

    Geelong, Victoria, Australia beBeeExecutive Full time $160,000 - $180,000

    Lead Strategic GrowthThe successful candidate will lead a values-driven organisation through its next phase of growth and innovation.Champion a culture of excellence and inclusionShape and deliver strategic visionAbout the RoleThis is an opportunity to join a for-purpose community-based organisation that makes a difference in the lives of people and...

  • Chief Executive Officer

    2 weeks ago

    Geelong, Victoria, Australia Davidson Full time

    OverviewJoin to apply for the Chief Executive Officer role at Davidson.ResponsibilitiesLead a values-driven organisation through its next phase of growth and innovationChampion a culture of excellence and inclusionShape and deliver gforce's strategic visionAbout gforce and the roleEstablished in 1983, gforce is a for-purpose community-based organisation that...

  • Chief Executive Officer

    2 weeks ago

    Geelong, Victoria, Australia Davidson Full time

    OverviewJoin to apply for the Chief Executive Officer role at Davidson.ResponsibilitiesLead a values-driven organisation through its next phase of growth and innovationChampion a culture of excellence and inclusionShape and deliver gforce's strategic visionAbout gforce and the roleEstablished in 1983, gforce is a for-purpose community-based organisation that...

  • Justice Advocate

    4 days ago

    Geelong, Victoria, Australia beBeeSolicitor Full time $108,571 - $128,571

    Ensuring access to justice and just compensation is a critical responsibility for any solicitor working with the Transport Accident Commission (TAC). As part of this organisation, you will play a pivotal role in delivering fair outcomes directly impacting the lives of Victorians.About the RoleAs a solicitor at TAC, you will manage a dynamic portfolio of...

  • Chief Executive Officer

    1 week ago

    Geelong, Victoria, Australia Davidson Full time $120,000 - $180,000 per year

    Lead a values-driven organisation through its next phase of growth and innovationChampion a culture of excellence and inclusionShape and deliver gforce's strategic visionEstablished in 1983, gforce is a for-purpose community-based organisation that makes a difference in the lives of people and communities in which it serves by helping people achieve the...