Service Excellence Leader

23 hours ago

Melbourne, Victoria, Australia beBeeAutomation Full time $130,000 - $170,000
Automation National Service Manager

This high-functioning national services role drives efficiency and innovation with a dynamic team.

We are seeking an experienced and driven Automation National Service Manager to lead our technical service, spare parts, and supplier management functions across AU & NZ.

Key Responsibilities:

  • Actively manage and develop supplier relationships, ensuring strategic procurement of automation equipment.
  • Lead and train service technicians, ensuring standardized service excellence across all operations.
  • Drive spare parts sales and inventory management, identifying new revenue opportunities.
  • Oversee technical review of equipment offers to customers, ensuring feasibility and efficiency.
  • Manage and enhance the ServiceMax platform for automated service reporting and invoicing.
  • Support key accounts, including Visy Recycling, by delivering best-in-class service and solutions.
  • Develop national strategies for service excellence and spare parts growth.

Requirements:

  • Proven business acumen with experience in technical sales, service management, and supplier negotiations.
  • Strong mechanical or electrical background with at least 5 years' experience in a similar role.
  • Leadership experience in managing technical teams and driving performance.
  • Excellent sales forecasting and planning skills, with strong commercial awareness.
  • Proficiency in Excel, MS Word, and PowerPoint, with SAP experience preferred.
  • Experience with case forming, erecting, palletizing, and materials handling equipment (desirable).

What We Offer:

  • A competitive salary package and incentives.
  • Opportunity to lead and shape a growing automation service function.
  • Supportive team environment with ongoing professional development.
  • Exposure to national and international automation projects.

About Sustainability:

Contribute to sustainability initiatives that make a difference.

Be part of a team that values safety, respect, and collaboration.

Opportunities for further training and career advancement within the company.

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