
Service Excellence Leader
5 days ago
About the Role
Leadership OpportunityWe are seeking a skilled and motivated leader to join our team in delivering exceptional guest experiences.
The successful candidate will be responsible for motivating and inspiring the team to achieve our goals, while maintaining a positive and inclusive work environment.
Key responsibilities include:
- Motivating and inspiring the team to deliver excellent guest service
- Championing team coaching and mentoring, as well as day-to-day operations
- Activating local events and supporting marketing initiatives
- Building a responsible service culture that is centred around fun, passion and authenticity
About You
- You have strong leadership and operational experience, with a positive attitude and enthusiasm for working in a fast-paced environment
- You have a contagious passion for delivering exceptional guest experiences and inspiring your team to do the same
- You hold current industry RSA and RSG/RCG qualifications as per state requirements
- You embody our values of being yourself and coming as you are
The benefits are designed to support your wellbeing and career growth
- An exclusive discount card for ALH Hotels pubs & accommodation, BWS, Dan Murphy's and other Endeavour Group brands
- Access to free services to help you live well and support your physical, mental and financial wellbeing
- Opportunities to grow and develop your skills through our dedicated learning and development options
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