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Servicing Excellence Leader
3 weeks ago
As a key member of our team, the Servicing Excellence Leader oversees day-to-day operations in both the restaurant and banquets. This role involves guiding and motivating colleagues to deliver exceptional service experiences for guests.
- Key Responsibilities:
- Lead the management of food and beverage outlet operations during meal periods;
- Create a vibrant atmosphere that fosters connections between staff and guests;
- Effectively communicate and delegate tasks to the team;
- Address guest inquiries promptly and efficiently;
- Collaborate with the Food and Beverage Manager on performance analysis, rostering, and training initiatives;
- Support the development of team members through coaching and mentoring.
- Strong leadership and team management skills;
- Excellent communication and interpersonal abilities;
- Ability to motivate and inspire team members;
- Knowledge of food and beverage operations and service standards;
- Analytical and problem-solving skills;
- Capacity to work effectively under pressure.
- Opportunities for career growth and professional development;
- A dynamic and supportive work environment;
- Competitive compensation and benefits package.
