National Warranty Operations Director

2 weeks ago

Melbourne, Victoria, Australia beBeeManager Full time $150,000 - $180,000

We are seeking an experienced Warranty Team Manager to oversee our national warranty operations.

About the Role

This key leadership position is responsible for ensuring efficient warranty claim handling across regions, while maintaining high service standards.

  • Leadership and Oversight:
    • Provide strategic direction to the National Warranty Team.
    • Manage equitable distribution of warranty claims and ensure adherence to timelines.
    • Act as the escalation point for complex or high-stakes claims.
    • Directly manage a team of 4, ensuring clarity of objectives, team alignment, and performance excellence.
  • Warranty Claims Management:
    • Oversee nationwide warranty claims, ensuring thorough investigation and resolution.
    • Liaise with builders, trades, and stakeholders to ensure compliance and quality standards are met.
    • Prepare detailed defect lists and comprehensive reports to support claim outcomes.
  • Stakeholder Engagement:
    • Build strong relationships with internal teams, insurers, and partner trade networks.
    • Actively communicate with all parties to uphold our reputation.
  • Reporting and Analysis:
    • Deliver insights on warranty claim trends and recurring issues to senior management.
    • Support the development of improved warranty-related processes.

The ideal candidate will bring expertise, leadership, and a solutions-driven mindset, with the ability to thrive in a fast-paced environment. They must be a natural leader and exceptional communicator, skilled at managing stakeholders across various levels.

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