Disability Relationship Advocate

1 week ago

Bendigo, Victoria, Australia beBeeRole Full time $75,000 - $105,000

Job Description:

Hearth is a NDIS Registered Service Provider and we have an exciting new opportunity for a passionate & enthusiastic Relationship Manager to join our team at Bendigo office.

We commit to creating an environment that nurtures, supports, and engages with our participants and support workers to consistently provide the highest standard of care through fostering long-term relationships.

As a central point of contact for support workers and participants, the Relationship Manager role is key to what makes Hearth different to other support providers.

Relationship Managers ensure that participants, their family members, support workers, and all other stakeholders have a clear & consistent point of contact.

Responsibilities:

  • Creating relationships between participants and Hearth Support Workers
  • Assessing participant needs and developing support program
  • Maintaining relationships with external stakeholders
  • Leading Support Worker teams to provide responsive, person-centered care enabling participants to progress towards goals
  • Reporting on client progress relating to support provided by Hearth and preparing submissions for NDIS plan reviews as required
  • Coordinating weekly staff roster for each participant and resolving rostering issues
  • Accurate case noting and client reviews reflecting forward planning in line with participant's NDIS plan
  • Ensuring compliance with policies and procedures for a safe working environment and incident reporting

Required Skills and Qualifications:

Proven experience working in disability sector preferably in supervisory or managerial role.

Professional level administrative and business communication skills including case noting and report writing.

Excellent time management and organisational skills.

Client centred approach with ability to advocate for participants and understanding of complex disability and trauma.

Own car and driver's license.

Strong interpersonal skills and high levels of resilience.

Understanding of NDIS.

Working knowledge of Microsoft Office suite and employee rostering systems.

Benefits:

  • Join rapidly growing organisation with warm and supportive culture.
  • Small fun and supportive team based in Central Bendigo.
  • Flexible working hours and option to work remotely.
  • Opportunities for career development and progression to other roles within organisation.
  • Travel compensation work laptop and mobile phone provided.

Others:

Please include a copy of your up-to-date CV in your application along with a Cover Letter addressing the key selection criteria. We look forward to hearing from you

],

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